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Account Manager - Growth (ET hours)

1 week, 6 days ago
Mexico, Brazil, United States, Canada
Contract
Junior
Account Manager
Customer and Technical Support
CRM
Apply Now
byStadium

byStadium

byStadium (bystadium.com) is a global group gifting, rewards, and swag company that revolutionizes the group gifting experience with Stadium Shops. They offer fully customizable branded shops for appreciation, allowing users to create unique gifting mo...

Specialty Retail
51-250
Founded 2015
View All Jobs 9

Description

  • Own a defined book of package customers with full responsibility for renewals and expansion.
  • Lead proactive renewal cycles, including pricing, contract, and commercial negotiations.
  • Identify, scope, and close expansion opportunities within the portfolio.
  • Own net revenue retention performance and expansion targets for the segment.
  • Serve as the commercial owner for renewals, pricing updates, contract changes, upgrades, and downgrades.
  • Partner closely with Customer Success on adoption, value realization, and risk mitigation.
  • Coordinate cross-functional stakeholders to execute customer-facing initiatives end to end.
  • Navigate internal systems and external tools to manage pipeline, forecasting, and account planning.
  • Analyze account trends and proactively identify opportunities to strengthen retention and revenue growth.
  • Lead pricing normalization efforts, including migration of legacy contracts to current Stadium Pass tiers.

Requirements

  • 2-5 years of experience in Account Management, Customer Success, Renewals, or Sales within B2B SaaS.
  • Direct ownership of renewal and expansion targets within a defined book of business.
  • Demonstrated accountability for net revenue retention, not just customer satisfaction.
  • Experience leading pricing and contract negotiations independently.
  • Comfort having difficult pricing or contract conversations while maintaining relationship strength.
  • Strong ability to manage multiple accounts while maintaining commercial focus.
  • Comfort navigating CRM systems and internal tools to manage pipeline, forecasting, and reporting.
  • A proactive mindset with the ability to identify leverage points and move initiatives forward.
  • Confidence coordinating across departments to drive projects from concept to completion.
  • English as a first language; additional languages are a plus.

Benefits

  • Estimated US salary range of $60,000-$85,000.
  • Quarterly bonus opportunity.
  • Remote position based out of Stadium's New York City team.
  • Candidates outside the US will be hired as independent contractors through Deel.
  • Compensation outside the US is adjusted for local cost of living and comparable wages.
  • Equal-opportunity employer with consideration for qualified applicants regardless of protected characteristics.
  • E-Verify used to confirm identity and employment eligibility for new hires.
  • Reasonable accommodation support available during the application or recruiting process.

Interested in this position?

Apply directly on the company website

Apply Now

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