RemoteLeaf Logo
Log in Sign up

Senior Director, Client Service (B2B) (Canada)

12 hours, 21 minutes ago
Canada
Full-time
Executive
Account Manager
Customer and Technical Support
CRM Salesforce
Apply Now
Bounteous

Bounteous

Bounteous collaborates with ambitious brands across various industries, including finance and healthcare, to drive digital transformation by creating innovative and seamless customer experiences through advanced technologies such as AI, cloud, and data...

Internet Software & Services
1K-5K
Founded 2003
View All Jobs 16

Description

  • Oversee, grow, and expand a portfolio of strategic diversified accounts valued at $8-15MM in revenue.
  • Develop and maintain strong relationships with client executives and senior stakeholders.
  • Understand client brands, businesses, long-term goals, and key objectives.
  • Partner with clients and internal teams to create customer experiences that drive results.
  • Guide cross-functional teams from project initiation through completion.
  • Promote integrated solutions and identify opportunities to expand the scope of business.
  • Collaborate with practice and competency leaders to deliver best-in-class solutions.
  • Develop and manage strategic account plans that identify threats, uncover opportunities, and strengthen client relationships enterprise-wide.
  • Oversee new statement of work kickoffs and customer onboarding with internal stakeholders across finance, legal, design, and development.
  • Partner with Program Delivery to ensure work is delivered to client satisfaction and revenue forecasts are accurate in Salesforce.

Requirements

  • 5+ years of account leadership experience as a client partner, client service executive, engagement lead, or account manager.
  • 10+ years of experience in the professional services and/or consulting industry.
  • 5+ years of relevant experience in the B2B sector, including industrial, manufacturing, logistics, distribution, agriculture, transportation, and/or automotive.
  • Experience in the U.S. financial services sector, such as banking, wealth management, insurance, or fintech, is a plus.
  • Demonstrated success growing portfolios and expanding client accounts.
  • Strong business acumen with the ability to think strategically about business, customer experience, and technical challenges.
  • Ability to manage multiple clients in a fast-changing environment.
  • Outstanding executive presence, presentation, negotiation, conflict resolution, and communication skills.
  • Experience leading and operating in a matrixed organization.
  • Prior people management or mentorship experience.
  • Experience working with a global delivery team.
  • BA/BS degree or equivalent consulting or agency experience preferred.
  • Ability to travel and work on-site with clients up to 60% of the time.

Benefits

  • Remote, full-time position based in Canada.
  • Competitive salary range of $161,615 to $197,979 per year.
  • Pay is influenced by experience, relevant education or training, and organizational needs.
  • Opportunity to work autonomously in managing a book of business.
  • Travel opportunities to build client relationships and expand within client organizations.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Aera Technology

Client Partner | Enterprise Platform Sales

Aera Technology 251-1K Internet Software & Services

Aera Technology is hiring a Client Partner to drive enterprise platform sales and client growth for its AI decision automation platform, partnering with senior executives to win and expand strategic accounts.

United States Full-time Senior Account Executive Account Manager
$200k-$220k
Machine Learning Salesforce
2 hours, 51 minutes ago
#paid

Associate Client Partner

#paid 51-250 Media

#paid is hiring an Associate Client Partner to support and grow enterprise client relationships in creator marketing, starting with hands-on sales support and progressing toward owning a territory and pipeline.

United States Full-time Junior Account Manager
CRM Digital Marketing Influencer Marketing
2 hours, 51 minutes ago
Binance

Institutional Sales Manager (EU)

Binance 5K-10K Capital Markets

Binance is hiring an Institutional Sales Manager (EU) to manage and grow relationships with major institutional clients across remote locations in Europe.

Ireland Portugal Full-time Senior Account Manager
Blockchain
3 hours, 6 minutes ago
TEECOM

Principal, Client Relations - Healthcare

TEECOM 51-250 Construction & Engineering

TEECOM is seeking a Principal, Client Relations for its Healthcare market to drive client development, expand partnerships, and grow business for its technology consulting and engineering services.

United States Full-time Lead Account Manager Business Development
$200k-$600k
CRM GitHub
4 hours, 6 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers