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GTM Strategy & Operations - Global Account Management

2 months ago
United States
Full-time
Senior
Sales Operations
Sales and Business Development
CRM Looker Salesforce Snowflake SQL
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Block

Block

Block is a company that consists of Square, Cash App, Spiral, TIDAL, TBD, and foundational teams. They are focused on economic empowerment by creating tools to expand access to the economy. Square helps sellers run and grow businesses, Cash App redefin...

Capital Markets
10K-50K
Founded 2009
View All Jobs 52

Description

  • Define and operationalize the Account Management strategy with a focus on retention and churn reduction across segments and regions.
  • Build and execute playbooks for key churn drivers and identify opportunities to deepen seller relationships.
  • Size opportunities and develop business cases for coverage models, book construction, and engagement plays.
  • Build and maintain the operational cadence for the Account Management organization, including book building, account assignment, pipeline hygiene, and rules of engagement.
  • Define KPIs with Data Science and Finance, and create dashboards and weekly/monthly business reviews to track performance and initiative impact.
  • Streamline and automate manual Account Management workflows, including book building, Slack triage, data enrichment, reporting, and routine processes.
  • Partner with CRM teams to build event-driven automations and AI agents across the GTM stack.
  • Work with Product and Engineering to provide real-time visibility into seller health, churn risk, and expansion signals.
  • Lead cross-functional workstreams across Sales, Product, Engineering, Analytics, Finance, Customer Support, and Account Management.
  • Translate business goals into PRDs/BRDs, manage multi-quarter initiatives, and drive programs from planning through delivery.

Requirements

  • 5+ years of experience in strategy and operations, revenue/sales operations, GTM strategy, business operations, or management consulting, ideally in SaaS, FinTech, or high-growth technology.
  • A builder's bias toward action, with a preference for shipping prototypes and iterating quickly.
  • Hands-on experience automating workflows with tools like Salesforce, Clay, Zapier, n8n, or similar, including API-based system integrations.
  • Hands-on experience with Salesforce, Looker, and Snowflake, or equivalent CRM, data visualization, and SQL/data warehouse tools.
  • Experience documenting cross-functional business and technical requirements, such as PRDs and BRDs, and partnering with technical teams to deliver programs end to end.
  • Solid understanding of Account Management or GTM motions, including coverage models, segmentation, pipeline, retention, and expansion levers.
  • Excellent communication and stakeholder management skills, with the ability to influence senior partners without direct authority.
  • Comfort with ambiguity and a low-ego, ownership mindset.
  • Experience working at the intersection of strategy, operations, and automation in a fast-paced environment is preferred.
  • Experience with AI-native GTM tooling or experimentation is preferred.

Benefits

  • Starting salary range of $103,200 to $193,600 USD depending on location zone and qualifications.
  • Remote work.
  • Medical insurance.
  • Flexible time off.
  • Retirement savings plans.
  • Modern family planning benefits.
  • Inclusive and accommodating hiring process with reasonable accommodations available for disabled applicants.

Interested in this position?

Apply directly on the company website

Apply Now

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