Telesales Nesting Coach

26 minutes ago
Part-time
Junior
Sales and Business Development

Banco Plata, S.A., Institución de Banca Múltiple.

A banking and financial services company focused on digital consumer banking, including credit cards, accounts, investments, savings, and business accounts. Its site describes it as a technology-driven financial institution designed to make banking simple, transparent, and accessible in Mexico.

Banking / financial services
1001-5000
Founded 2023
$2000M raised

Description

  • Supervise agent performance during the nesting period and provide ongoing support.
  • Lead daily coaching sessions and deliver personalized feedback.
  • Ensure agents understand the area’s processes, products, and tools.
  • Analyze agent performance metrics during nesting.
  • Identify improvement opportunities and design action plans to address them.
  • Conduct periodic evaluations to measure progress in skills and knowledge.
  • Detect early signs of dissatisfaction or demotivation among agents.
  • Implement actions to address concerns and promote a positive work environment.
  • Collaborate with Human Resources to evaluate and improve onboarding strategies.
  • Provide feedback to area leaders and update training materials and work guides.

Requirements

  • Minimum 2 years of experience as a supervisor, coach, or agent in call centers.
  • Experience in sales or customer service areas is preferred.
  • Strong command of monitoring tools and CRM software.
  • Ability to analyze metrics and generate reports.
  • Effective communication and leadership skills.
  • Ability to motivate and work with diverse teams.
  • Conflict resolution skills and experience handling critical situations.

Benefits

  • Monthly salary.
  • Productivity bonus.
  • Major medical insurance.
  • Life insurance.
  • Statutory benefits.
  • Work schedule from 9:00 a.m. to 7:00 p.m., Monday to Friday, with Saturday on-call duty 1 or 2 times per month (half day).

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Field Operations Trainer

Anduril Industries 1K-5K Aerospace & Defense

Anduril Industries is hiring a training-focused imaging team member to support defense customers by developing product education, curriculum, and customer-facing training for imaging and counter-UAS systems.

Computer Vision
41 minutes ago

Sales Operations Lead (Enablement)

SpaceX 10K-50K Aerospace & Defense

SpaceX’s Starlink Enterprise team is hiring a Sales Operations Lead to execute sales enablement programs that train sellers, account managers, and resellers and improve field performance.

CRM HubSpot Salesforce
56 minutes ago

Senior Learning Consultant

Skillsoft 1K-5K Internet Software & Services

Skillsoft is seeking a Senior Learning Consultant to partner with customers on talent, learning, and skilling initiatives through project delivery, consulting, and solution design.

1 hour, 11 minutes ago

Sales Enablement Manager - Revenue Cycle (REMOTE)

EnableComp 251-1K Insurance

EnableComp is hiring a Sales Enablement Manager to build and deliver commercial onboarding, certification, playbooks, and Salesforce-integrated enablement for its sales, client success, and solution engineering teams in complex healthcare revenue cycle.

Salesforce
1 hour, 11 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers