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Senior Technical Account Manager

3 months, 3 weeks ago
United States
Full-time
Lead
Technical Account Manager
Customer and Technical Support
AWS Azure Confluence Datadog Docker GCP Grafana Java JIRA Kubernetes Linux Microservices New Relic Prometheus Shell Scripting
Apply Now
Azul

Azul

Azul Systems is a venture-backed company founded in 2002, specializing in providing high-performance Java solutions for enterprise workloads. Their products include Zing, a JVM optimized for x86 servers, and Zulu, a certified build of OpenJDK for vario...

Internet Software & Services
251-1K
Founded 2002
$82M raised
View All Jobs 11

Description

  • Own a portfolio of strategic named customers and manage technical relationships with engineering stakeholders.
  • Partner with Sales, Customer Success, and Support on account planning, renewals, and expansion opportunities.
  • Serve as the primary technical advisor for Azul Prime across assigned accounts.
  • Lead troubleshooting, root cause analysis, and performance tuning for enterprise-scale Java applications.
  • Provide architectural guidance on reliability, scalability, latency, throughput, and cloud cost optimization.
  • Work with customers to identify candidate applications for Azul Prime and guide them through production rollout.
  • Collaborate with runtime, compiler, GC, and tooling teams to resolve complex technical issues.
  • Channel customer feedback into Azul’s product and engineering organizations to inform the roadmap.
  • Deliver customer workshops, training sessions, and technical business reviews.
  • Create and maintain technical documentation, runbooks, and reusable customer-facing assets.

Requirements

  • 12+ years in senior technical roles such as software engineering, SRE, performance engineering, or cloud/platform engineering.
  • 8+ years in customer-facing technical roles such as TAM, solutions architect, consulting engineer, or customer-engaged SRE.
  • Strong working knowledge of Java programming and JVM internals, including garbage collection, JIT compilation, class loading, threading, and memory model.
  • Demonstrated experience tuning and troubleshooting enterprise-scale Java applications in production.
  • Demonstrated ability to perform root cause analysis and apply structured problem-solving techniques.
  • Strong Linux fundamentals, including shell scripting and performance troubleshooting on Linux systems.
  • Hands-on experience with distributed systems, public cloud platforms such as AWS, GCP, and/or Azure, and containerization tools like Kubernetes and Docker.
  • Excellent written and verbal communication skills for technical and executive audiences.
  • Based in North America and able to travel occasionally to customer sites, typically 10–20%.
  • Preferred: deep specialization in JVM performance tuning, GC behavior analysis, and low-latency Java applications.
  • Preferred: experience with observability and monitoring tools such as Prometheus, Grafana, Datadog, New Relic, Dynatrace, or JFR.
  • Preferred: familiarity with microservices architectures and modern cloud-native Java deployment patterns.
  • Preferred: cloud platform certification or SRE-related certifications.
  • Preferred: contributions to open-source Java projects or active participation in the Java community.
  • Preferred: experience using Jira and Confluence to raise bugs and maintain documentation.
  • Preferred: prior experience with Azul Prime, OpenJDK, HotSpot, or other commercial Java runtimes.

Benefits

  • Base salary range of $150,000 to $175,000, with total compensation listed at $175,000 to $250,000 a year.
  • Eligible for commission and variable pay.
  • Comprehensive compensation package that rewards performance and contribution.
  • Medical and dental coverage.
  • 401(k) plan.
  • Wide range of paid time off options.

Interested in this position?

Apply directly on the company website

Apply Now

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