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Forward Deployed Engineer

10 hours, 55 minutes ago
Canada
Full-time
Mid Level
Implementation Engineer
Software Development
Generative AI Git HTML HTTP JavaScript JSON Python REST API
Apply Now
UJET

UJET

UJET is redefining customer experience through its advanced cloud contact center platform, which integrates AI-powered solutions to enhance support across voice and digital channels while offering features like intelligent workforce management and virt...

Professional Services
251-1K
Founded 2015
$101M raised
View All Jobs 4

Description

  • Lead hands-on technical deployment and implementation activities for complex customer programs.
  • Translate customer requirements and solution designs into configured, tested, and validated UJET solutions.
  • Design, configure, test, and troubleshoot REST API, webhook, and third-party integrations.
  • Read and modify lightweight Python, JavaScript, and HTML code, scripts, and proof-of-concept solutions.
  • Analyze logs, errors, payloads, and system behavior to identify root causes and prepare technical escalations.
  • Configure and optimize AI-powered customer experiences, prompts, virtual agents, workflows, and guardrails.
  • Support customer testing, production readiness, launch, and post-launch stabilization.
  • Collaborate with customers, partners, Solutions Architects, Product, Engineering, Support, and Program Success teams.
  • Document technical requirements, findings, dependencies, reusable patterns, and troubleshooting guidance.
  • Own technical deliverables and blockers through resolution while improving repeatable deployment processes.

Requirements

  • 3+ years of experience in a technical customer-facing role such as implementation, professional services, solution engineering, integration engineering, deployment engineering, technical support, consulting, or software development.
  • Experience with complex enterprise software deployments, implementations, or integrations.
  • Working knowledge of Python, JavaScript, and HTML, including the ability to read, troubleshoot, and modify lightweight code.
  • Experience with REST APIs, HTTP, JSON, webhooks, authentication, and request/response payloads.
  • Experience testing and troubleshooting API endpoints and integrated software systems.
  • Ability to interpret application, platform, API, and integration logs and perform root-cause analysis.
  • Ability to translate customer requirements into technical implementation activities.
  • Strong analytical, organizational, communication, and problem-solving skills.
  • Ability to manage multiple customer engagements and explain technical concepts to technical and non-technical audiences.
  • Preferred: experience with CCaaS, conversational or generative AI, virtual agents, prompt engineering, CRM or telephony integrations, cloud platforms, Git, observability tools, or SaaS environments.
  • Applicants must be legally authorized to work in the position’s country without current or future visa sponsorship.

Benefits

  • Annual Canadian hiring range of $85,000–$140,000 CAD.
  • Medical, dental, and vision coverage.
  • 401(k) plan.
  • Wellness benefits.
  • Collaborative and inclusive work culture.
  • Equal employment opportunity and reasonable accommodation support.

Interested in this position?

Apply directly on the company website

Apply Now

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