Supermove

Supermove provides comprehensive software and CRM solutions specifically designed for moving companies, aiming to streamline operations, reduce costs, and enhance customer experiences through automation and user-friendly tools.

Internet Software & Services

Information Technology

11-50 (30)

Founded 2019

3 open positions

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Enterprise Key Account Director

6 hours, 39 minutes ago

Anywhere

Full-time

Mid Level

Account Manager

Project and Program Management

SQL

Apply Now

Supermove

Internet Software & Services

11-50

Founded 2019

View All Jobs 3

Description

Own relationships and outcomes for a portfolio of Supermove’s largest accounts.
Lead end-to-end implementations, including discovery, scoping, planning, milestones, and go-live.
Coordinate implementation, support, product, engineering, and sales teams, including stakeholders who do not report to you.
Plan and lead onsite customer working sessions that produce clear decisions and next steps.
Design how voice agents and Autopilot fit into each customer’s operations.
Monitor live agents, review calls and sessions, tune playbooks, and measure performance.
Translate customer feedback into prioritized product and engineering input.
Build ROI analyses and dashboards to demonstrate account value.
Identify risks early, align sales and delivery expectations, and drive expansion after accounts are healthy.

Requirements

4+ years of experience in management consulting, enterprise implementation, solutions or technical account management, or a similar client-facing role.
Experience managing complex programs with multiple stakeholders and moving parts from start to finish.
Working knowledge of APIs, webhooks, data flows, and integration specifications.
Ability to collaborate effectively with engineers and investigate technical issues hands-on.
Experience using AI in professional work; experience building, tuning, or evaluating LLM-based agents or workflows is preferred.
Ability to assess whether AI workflows are reliable enough for real business processes.
Executive-level credibility with CEOs and COOs, combined with practical communication with frontline operators.
Strong written communication skills.
SQL or light scripting experience is a plus.
Moving, logistics, or field-services experience is preferred.

Benefits

Direct collaboration with Supermove’s CEO and leadership team.
Opportunity to shape how AI is applied in enterprise moving operations.
Opportunity to influence Supermove’s product and enterprise account strategy.
Structured interview process including an intro call, hiring manager interview, case exercise, and founder interview.

Interested in this position?

Apply directly on the company website

Apply Now

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