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Technical Account Manager

11 hours, 24 minutes ago
United Kingdom
Full-time
Junior
Technical Account Manager
Customer and Technical Support
E-commerce JIRA Salesforce
Apply Now
Rithum

Rithum

End to End E Commerce Solutions for Brands & Retailers | Rithum CommerceHub and ChannelAdvisor are now united as Rithum. We empower top brands, suppliers, and retailers with durable, profitable e commerce solutions. Rithum is the hottest place for free...

Internet Software & Services
$13M raised
View All Jobs 17

Description

  • Serve as the weekly client contact for business-as-usual activities and execution.
  • Develop and oversee channel implementation strategies aligned with technical requirements and Rithum capabilities.
  • Drive platform workflows, repricing, promotions, and algorithmic optimization to improve visibility and revenue conversion.
  • Conduct technical reviews and recommend platform and operational improvements.
  • Advise clients on resolving obstacles and realizing value from Rithum solutions.
  • Own complex technical issue resolution with Product, Engineering, and Client Success Engineering teams.
  • Bridge communication between client technical teams and Rithum stakeholders.
  • Support technical roadmaps, feature adoption, and product feedback loops.
  • Maintain expertise in platform functionality, data flows, and emerging capabilities.

Requirements

  • 2+ years of experience in technical account management, implementation, solutions engineering, or B2B SaaS e-commerce.
  • Experience supporting enterprise or strategic clients with onboarding, integrations, and optimization.
  • Strong Excel proficiency.
  • Understanding of channel requirements, data mapping, and feed architecture.
  • Technical project management and communication skills across technical and non-technical stakeholders.
  • Proficiency with Microsoft Copilot and AI-driven workplace tools.
  • Experience with Salesforce, JIRA, or similar workflow and project-tracking platforms.
  • Strong problem-solving, root-cause analysis, and written and verbal communication skills.
  • Bachelor’s degree in business, engineering, computer science, or a related field preferred.
  • Experience with e-commerce or product data platforms, SaaS deployment models, scalable system design, and enterprise retail technology preferred.
  • Up to 10% travel required.

Benefits

  • Enhanced private medical insurance and health cash-back plan.
  • Life insurance, disability benefits, and a pension plan with 4% company matching.
  • 25 days of PTO, company-paid holidays, sick days, wellness days, and a paid volunteer day.
  • £45/month remote-work internet stipend.
  • Calm app access and Employee Assistance Program.
  • Professional development stipend and learning opportunities.
  • Charitable contribution matching.

Interested in this position?

Apply directly on the company website

Apply Now

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