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Customer Success Engineer - German Speaker

3 hours, 12 minutes ago
France
Full-time
Junior
Customer Success
Software Development
Android C# GitHub iOS Java JavaScript Magento Objective-C PHP Python REST API Ruby Salesforce Shopify Swift
Apply Now
Algolia

Algolia

Algolia provides a hosted search platform that leverages AI to enhance user experience and developer engagement, enabling enterprises and developers to deliver fast, relevant search results across websites and mobile applications.

Internet Software & Services
251-1K
Founded 2012
$334M raised
View All Jobs 2

Description

  • Act as a consultant to a variety of customers and deliver ad-hoc services tailored to their needs.
  • Scope, shape, and present technical workshops that drive adoption of Algolia’s platform.
  • Advise customers on best practices for search implementation and optimization.
  • Partner with the Customer Success Manager to support long-term customer health and a strong support experience.
  • Work across internal teams and escalate issues as needed to confirm solutions or explore alternatives.
  • Partner with Product and Engineering teams to build subject matter expertise and serve as a product expert to customers.
  • Develop, maintain, and present comprehensive case status reports in regularly scheduled customer meetings.
  • Proactively identify technical risks and bottlenecks and work with customers to resolve them.
  • Provide guidance on optimizing customers’ environments.
  • Support Professional and Expert Foundation offerings as a technical owner for assigned accounts.

Requirements

  • Functional knowledge of at least one programming language such as JavaScript, Java, PHP, C#, Objective-C, Swift, Ruby, or Python.
  • Experience with REST APIs, database management, and web development technologies.
  • Experience delivering technical workshops for training, knowledge transfer, implementation, or code review.
  • Strong ability to explain complex technical concepts to a broad audience.
  • Ability to communicate technical issues clearly to both technical and non-technical audiences via phone and email.
  • Excellent time management, task prioritization, and judgment around situational urgency.
  • Fluency in German and English.
  • Willingness to travel to customers’ locations when required.
  • Familiarity with iOS and Android platforms is a plus.
  • Experience supporting open-source projects and GitHub communities is a plus.
  • Experience with Shopify, Magento, and Salesforce is a plus.

Benefits

  • Flexible workplace model with remote, hybrid-remote, and in-office options depending on role and location.
  • Global offices in Paris, NYC, London, Sydney, and Bucharest.
  • High-trust environment with autonomy over where and when many team members work.
  • Inclusive workplace that emphasizes respect and support for all employees.
  • Culture that values autonomy, diversity, and collaboration.

Interested in this position?

Apply directly on the company website

Apply Now

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