Solution Expert

10 hours, 29 minutes ago
Full-time
Mid Level
Project and Program Management
360Learning

360Learning

360Learning offers a comprehensive digital learning platform that empowers organizations to collaboratively create, deliver, and enhance training courses, leveraging data and AI to engage learners and trainers while facilitating continuous upskilling f...

Diversified Consumer Services
201-500
Founded 2010
$243M raised

Description

  • Manage a portfolio of 10 enterprise customers and up to 30 active projects simultaneously.
  • Act as a trusted technical and functional advisor for strategic customers during the RUN phase.
  • Analyze complex client needs, challenge existing configurations, and translate requirements into scalable platform solutions.
  • Lead integrations involving APIs, SSO, flat files, and third-party tools, including troubleshooting.
  • Redesign platform architecture and conduct platform and solution audits.
  • Partner with Sales, Product, Customer Success, and external partners to deliver customer solutions.
  • Provide high-level recommendations that increase product adoption, business impact, and long-term customer value.
  • Deliver Professional Services from the company’s service catalog.
  • Develop repeatable processes to improve project quality and delivery.
  • Contribute best practices and lessons learned to the knowledge base and onboard new Solution Experts.

Requirements

  • 3 years of professional consulting experience, preferably in a customer-facing role such as Level 2/3 Support Agent, Technical Consultant, or Technical Account Manager.
  • Experience deploying SaaS products, ideally HR-related solutions.
  • Experience with APIs, SSO configuration, integrations, and troubleshooting.
  • Project management skills and the ability to manage priorities across multiple customer implementations.
  • Ability to communicate effectively with both highly technical and non-technical stakeholders.
  • Solution-oriented, client-first approach.
  • Strong organizational, analytical, and structured problem-solving skills.
  • Ability to adapt to different audiences and simplify technical complexity.
  • Willingness to learn the 360Learning platform, product offering, and Trello through onboarding.

Benefits

  • Base salary, variable incentive pay, and company equity.
  • Comprehensive health insurance from the first day of employment.
  • RRSP contribution matching.
  • Generous parental leave.
  • Unlimited annual PTO, five sick days, and Ontario statutory holidays.
  • Remote-first work environment with flexible hours.
  • Professional development opportunities through the 360Learning platform.
  • Employee resource groups supporting mental health, sustainability, women, parents, LGBTQIA2S+, and ethnic diversity.

Interested in this position?

Apply directly on the company website

Apply Now

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