Solution Expert

1 month, 1 week ago
Full-time
Mid Level
Customer and Technical Support
360Learning

360Learning

360Learning offers a comprehensive digital learning platform that empowers organizations to collaboratively create, deliver, and enhance training courses, leveraging data and AI to engage learners and trainers while facilitating continuous upskilling f...

Diversified Consumer Services
251-1K
Founded 2010
$243M raised

Description

  • Manage a portfolio of enterprise customers throughout their lifecycle and act as a trusted advisor on complex use cases.
  • Collaborate closely with Sales, Product, and Customer Success to analyze client needs and translate them into scalable solutions.
  • Lead complex integrations and troubleshooting involving APIs, SSO, flat files, and third-party tools.
  • Redesign platform architecture and provide high-level technical and functional recommendations.
  • Run solution and platform audits to identify improvements and maximize business impact.
  • Support customers on functional and technical questions across active implementations and projects.
  • Deliver professional services to existing customers and contribute to the professional services catalogue.
  • Develop repeatable and scalable processes to improve project quality and delivery.
  • Share best practices and lessons learned through documentation and knowledge base contributions.
  • Work with partner ecosystems to strengthen services offered to clients.

Requirements

  • 3 years of professional consulting experience, preferably in a customer-facing role such as Level 2 or 3 support, Technical Consultant, or Technical Account Manager.
  • Previous deployment experience with SaaS products, ideally in HR-related environments.
  • Project management skills and ability to manage priorities across multiple customer implementations.
  • Strong understanding of APIs, SSO configuration, and troubleshooting.
  • Solution-oriented, client-first mindset.
  • Ability to adapt communication to both highly technical and less technical stakeholders.
  • Organized, structured, rational, and analytical approach to problem-solving.
  • Experience supporting strategic or enterprise customers is preferred.
  • Enthusiasm for 360Learning’s working environment and culture.
  • Comfort working in a remote-first environment.

Benefits

  • Base salary with variable incentive pay and company equity.
  • Comprehensive health insurance starting on the first day of employment.
  • RRSP contribution matching.
  • Generous parental leave.
  • Professional development opportunities through 360Learning’s own platform.
  • Unlimited annual PTO plus 5 sick days.
  • Remote-first work environment with flexible work hours.

Interested in this position?

Apply directly on the company website

Apply Now

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