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Senior Commercial Operations Lead, Managed Services

3 hours, 3 minutes ago
United States
Full-time
Lead
Sales Operations
Sales and Business Development
CRM Cybersecurity Git Salesforce
Apply Now
AHEAD

AHEAD

AHEAD accelerates the impact of technology on clients by engineering customized data, developer, and infrastructure platforms that improve IT operations. By weaving together cloud infrastructure, intelligent operations, and modern applications, we help...

IT Services
1K-5K
$43M raised
View All Jobs 93

Description

  • Coordinate intake, review, and handoffs for SOWs, PCRs, amendments, renewals, and related commercial requests.
  • Validate commercial documents for completeness, consistency, scope clarity, pricing and billing inputs, approvals, and supporting records.
  • Identify gaps, contradictions, and discrepancies, route issues to accountable owners, and track actions through closure.
  • Maintain templates, checklists, intake requirements, controlled document versions, change histories, and retention practices.
  • Coordinate commercial materials across Managed Services, Sales, Operations, Legal, Finance, Order Operations, and delivery teams.
  • Support contract-to-order-to-billing verification for contractual changes as needed.
  • Develop standard work, workflow improvements, automation opportunities, and prioritized process enhancements.
  • Produce reporting on request volume, status, cycle time, aging, rework, missing information, and corrections.
  • Establish initial baselines, quality checklists, standardized templates, and visible trackers for commercial workflows.

Requirements

  • 8+ years of experience in managed services, cloud commercial operations, business operations, service operations, or a comparable discipline.
  • Experience supporting complex cloud, managed services, technology services, SaaS, professional services, or similarly complex environments.
  • Experience preparing, reviewing, coordinating, or administering SOWs, PCRs, amendments, contracts, purchase orders, or similar commercial documents.
  • Strong attention to document quality, completeness, consistency, version control, and follow-through.
  • Experience coordinating work across Sales, Operations, Finance, Legal, Delivery, or comparable functions.
  • Experience tracking requests, actions, dependencies, approvals, deadlines, and exceptions.
  • Strong analytical, organizational, written, and verbal communication skills; ability to work independently with evolving processes.
  • Experience with CRM, workflow, document-management, reporting, or business-intelligence platforms.
  • Preferred experience in IT services, cloud services, infrastructure, cybersecurity, FinOps, technology consulting, workflow automation, or operational dashboards.
  • Preferred familiarity with Salesforce, ServiceNow, Microsoft 365, contract-management tools, SOWs, PCRs, MSAs, service catalogs, pricing, and billing inputs.

Benefits

  • Medical, dental, and vision insurance.
  • 401(k) plan.
  • Paid company holidays and paid time off.
  • Paid parental and caregiver leave.
  • Professional development, cross-department training, and sponsored certifications.
  • Compensation includes base salary and applicable target bonus, with OTE varying by experience, qualifications, and location.

Interested in this position?

Apply directly on the company website

Apply Now

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