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Content Implementation Manager, Gainsight

2 hours, 22 minutes ago
United States
Full-time
Senior
Sales Operations
Marketing and Growth
Git
Apply Now
Alphasense

Alphasense

Alphasense is a global leader in providing high-quality gas sensors and air quality monitors to industrial OEMs. With over 25 years of experience, the company offers a wide range of innovative gas sensor technologies for various applications, including...

Industrial Conglomerates
51-250
Founded 1996
View All Jobs 71

Description

  • Own end-to-end configuration, testing, and launch of Gainsight CSP playbooks.
  • Design and maintain alerting and human-handoff logic with RevOps.
  • Establish standards for naming, documentation, QA, testing, and version control.
  • Monitor live playbooks and alerts, resolving logic, data, and performance issues.
  • Partner with Lifecycle Marketing and RevOps on CRM, health-score, and product-usage dependencies.
  • Document playbook logic, ownership, and change history.
  • Evaluate the playbook portfolio for redundancy, performance, and optimization opportunities.
  • Advise Customer Marketing and CS stakeholders as the Gainsight subject matter expert.

Requirements

  • 5+ years of hands-on experience building and maintaining Gainsight CSP playbooks, rules, and workflows.
  • Experience designing alerting or handoff logic between lifecycle systems and CS, Sales, or RevOps teams.
  • Strong systems-thinking skills and experience building scalable processes.
  • Experience partnering with RevOps or CS Ops on data models, CRM integrations, and cross-system dependencies.
  • Rigorous approach to QA, documentation, and process development.
  • Familiarity with customer health scoring, lifecycle segmentation, or adoption frameworks preferred.
  • Ability to troubleshoot logic issues independently and explain root causes to nontechnical stakeholders.
  • Excellent cross-functional communication and project management skills.
  • B2B SaaS, customer marketing, customer success, or RevOps experience preferred.

Benefits

  • Base compensation range of $99,200–$124,000 USD.
  • Performance-based bonus opportunity.
  • Equity opportunity.
  • Generous benefits program.
  • Equal-opportunity workplace with reasonable accommodations for qualified employees.

Interested in this position?

Apply directly on the company website

Apply Now

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