Key Account Manager

1 hour, 17 minutes ago
Full-time
Senior
Customer and Technical Support
Affirm

Affirm

Affirm offers a transparent buy now, pay later service founded in 2012 by Max Levchin. No late fees or surprises, just a responsible way to pay over time for your favorite brands.

Diversified Financial Services
1K-5K
Founded 2012

Description

  • Act as a subject matter expert and team lead for omni-retail account management best practices.
  • Manage a portfolio of key strategic accounts and drive growth initiatives across revenue and GMV.
  • Lead account plans that include financing optimizations, executive relationship engagement, and marketing strategies.
  • Negotiate complex commercial contracts and expansion opportunities with large merchants.
  • Analyze partner performance and recommend programs to increase adoption, awareness, visibility, and expansion.
  • Orchestrate cross-functional collaboration across Product, Technical, Credit, Analytics, Marketing, and Risk teams.
  • Manage customer health to maintain satisfaction and deliver business results.
  • Drive customer advocacy and resolve critical issues with development, product management, and support teams.
  • Present findings and recommendations to internal and external stakeholders.

Requirements

  • Bachelor’s degree.
  • 6-10 years of B2B client-facing experience in a high-tech environment.
  • Demonstrated account growth and measurable business impact.
  • Experience negotiating and closing large, complex commercial contracts for Fortune 100 companies.
  • Strong written and verbal communication skills, including compelling presentation delivery.
  • Experience leading cross-functional projects with high attention to detail.
  • Ability to build and manage productive internal and external relationships and influence outcomes.
  • Excellent analytical skills to review merchant performance and report program impact.
  • Knowledge of retail, consumer finance offerings, integrated software solutions, and e-commerce preferred.
  • Comfort using Salesforce and standard BI tools.

Benefits

  • On-target earnings of $136,250-$198,750 per year in Canada.
  • Remote-first work environment with flexibility to work almost anywhere in the country of employment.
  • Affirm covers all premiums for health care coverage for you and your dependents.
  • Monthly stipends and flexible spending wallets for technology, food, lifestyle needs, and family-forming expenses.
  • Competitive vacation and holiday time off.
  • Employee stock purchase plan (ESPP) with a discount on Affirm shares.
  • Equity rewards as part of total compensation.
  • 100% subsidized medical, dental, and vision coverage for you and your dependents.

Interested in this position?

Apply directly on the company website

Apply Now

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