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Senior Deal Desk Analyst

1 month ago
Canada
Contract
Senior
Sales Operations
Sales and Business Development
CRM Salesforce
Apply Now
Achievers

Achievers

Achievers provides award-winning employee recognition software and engagement platforms that align company and employee values to drive business success globally.

Professional Services
251-1K
Founded 2002
$50M raised
View All Jobs 5

Description

  • Own day-to-day Deal Desk support, including deal reviews, pricing requests, discount approvals, and contract structuring.
  • Lead complex and non-standard deals by advising on pricing, licensing models, and commercial constructs.
  • Partner with Sales, Customer Success, Legal, and Finance to structure competitive, compliant deals and resolve trade-offs.
  • Act as the primary liaison between Sales, Legal, and Finance on contract terms, approvals, and deal strategy.
  • Support commissions processes during monthly and quarterly cycles, including crediting validation, exception review, and payout accuracy.
  • Serve as an escalation point for high-impact or non-standard deals and provide data-driven recommendations.
  • Define and evolve pricing frameworks, discount matrices, approval governance, and deal guardrails.
  • Build, document, and standardize Deal Desk processes, playbooks, and operating procedures.
  • Identify and implement process optimization, automation, and workflow improvements to reduce manual effort and accelerate cycle times.
  • Develop reporting and dashboards to track deal performance, discounting trends, and operational effectiveness.
  • Enable Sales and Customer Success teams through training, guidance, and subject matter expertise on pricing, deal structuring, tools, and processes.
  • Mentor and support Deal Desk Analysts to improve team capability, consistency, and judgment.

Requirements

  • 6+ years of experience in Deal Desk, Commissions, Sales Operations, or Revenue Operations within a B2B SaaS environment.
  • Proven ability to work in a high-volume, hands-on deal environment while contributing strategically as a subject matter expert.
  • Strong expertise in SaaS pricing models, discounting, contract structuring, and deal strategy.
  • Experience building, documenting, and optimizing scalable processes and workflows.
  • Demonstrated experience driving process improvements and automation initiatives.
  • Strong cross-functional collaboration experience with Sales, Customer Success, Legal, Finance, and related stakeholders.
  • Proficiency with Salesforce or an equivalent CRM, CLM tools, and workflow/automation systems.
  • Advanced Excel or Google Sheets skills with strong analytical and data interpretation capabilities.
  • Excellent communication and stakeholder management skills, including the ability to influence without direct authority.
  • Strong attention to detail and ability to manage competing priorities in a fast-paced environment.

Benefits

  • Competitive salary range of $94,000 to $115,000 CAD.
  • Health benefits and life insurance coverage beginning on the first day.
  • Parental leave top-up.
  • Employer-matched RRSP contributions.
  • Flexible vacation policy.
  • Employee and Family Assistance Program with mental health, legal, and financial counselling.
  • Supported professional development and career growth, including LinkedIn Learning and mentorship.
  • Hybrid flexibility with time in the Liberty Village, Toronto office.

Interested in this position?

Apply directly on the company website

Apply Now

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