Renewals Specialist

4 hours, 1 minute ago
Full-time
Senior
Sales and Business Development
Zscaler

Zscaler

Zscaler is a cybersecurity pioneer providing industry-leading CASB and SASE solutions, revolutionizing internet security with a cloud-based platform that protects users worldwide.

Internet Software & Services
1K-5K
Founded 2007

Description

  • Partner with Account Executives and Sales Leadership to ensure renewals are addressed on time in the supported region.
  • Monitor account health and customer risk signals to identify churn risks and growth opportunities.
  • Orchestrate mitigation strategies and account plans for at-risk and high-value clients with cross-functional teams.
  • Lead structured renewal forecast cadence calls with account teams for current and future quarters.
  • Provide strategic renewal guidance and consultative support to improve retention and renewal outcomes.
  • Support one or more AVPs and their chain of command in a regionally focused capacity.

Requirements

  • 3+ years of experience in Sales, Deal Desk, Renewals, or Renewal Operations.
  • Strong commercial acumen and financial analysis skills.
  • Understanding of SaaS and renewal-related revenue recognition principles.
  • Proficiency with CRM and CPQ tools.
  • Innovative, strategic thinking focused on customer retention and growth.
  • Exceptional communication, organization, and cross-functional project management skills.
  • Proven track record managing renewals in cybersecurity or a similarly complex technical field (preferred).
  • Advanced experience with Gainsight or similar customer success platforms (preferred).
  • Experience managing complex, multi-million-dollar global renewals with strong negotiation skills (preferred).

Benefits

  • Base salary range of $92,820 to $132,600 USD.
  • Commission, bonus, and equity may be available in addition to base pay.
  • Various health plans.
  • Time off plans for vacation and sick time.
  • Parental leave options.
  • Retirement options.
  • Education reimbursement.
  • In-office perks and other employee benefits.

Interested in this position?

Apply directly on the company website

Apply Now

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