Key Account Manager

2 hours, 19 minutes ago
Full-time
Mid Level
Customer and Technical Support
Acquia

Acquia

Acquia is a top provider of cloud-based digital experience solutions, helping organizations engage customers effectively across all channels.

Internet Software & Services
1K-5K
Founded 2007
$118M raised

Description

  • Exceed quarterly renewal and upsell goals.
  • Maintain strong customer relationships and ownership of customer success with Acquia platform services.
  • Guide customers through onboarding of products and services.
  • Maintain account direction and strategy.
  • Build relationships with strategic, leadership-level customer contacts.
  • Identify new opportunities and work to close them.
  • Coordinate with business users and procurement to ensure timely renewals.
  • Update and maintain the sales database as needed.
  • Proactively drive accounts with minimal oversight.
  • Collaborate closely with internal teams across sales, pre-sales, technical support, customer success, professional services, operations, and finance.

Requirements

  • 3-5 years of experience in a sales or account management role for a technology company.
  • Experience in education and government is a plus.
  • Strong leadership, teamwork, communication, and cross-group collaboration skills.
  • Proven track record of sustaining and growing complex relationships, including renewals and upsell/cross-sell opportunities.
  • Prior experience procuring contracts with educational institutions and/or government preferred.
  • Experience owning and exceeding a renewals quota.
  • Experience owning and exceeding ACV upsell/cross-sell quota.
  • Strong renewal forecasting and analytical skills.
  • Detail-oriented, organized, and able to perform in a fast-paced environment.
  • Self-starter who can set and manage priorities.
  • Proficiency with MS Office or G Suite, including Word, Excel, and PowerPoint.
  • Experience with SFDC, Gainsight, Jira, and similar tools.
  • Strong verbal and written communication skills.

Benefits

  • Competitive healthcare coverage.
  • Wellness programs.
  • Flexible take-it-when-you-need-it time off.
  • Parental leave.
  • Recognition programs.
  • Variable compensation eligibility.
  • Base salary range of $85,000 to $100,000 USD.

Interested in this position?

Apply directly on the company website

Apply Now

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