Strategic Account Manager, Enterprise

1 month ago
Full-time
Senior
Customer and Technical Support
Block

Block

Block is a company that consists of Square, Cash App, Spiral, TIDAL, TBD, and foundational teams. They are focused on economic empowerment by creating tools to expand access to the economy. Square helps sellers run and grow businesses, Cash App redefin...

Capital Markets
10K-50K
Founded 2009

Description

  • Build lasting relationships with existing enterprise sellers to retain business and expand Square’s presence across key accounts.
  • Own a managed book of business, including prioritization, contracting, technology strategy, and ongoing account management.
  • Identify seller challenges and growth opportunities, and use Square’s product portfolio to support up-sell and cross-sell opportunities.
  • Partner with sales colleagues to onboard and grow newly acquired high-value sellers.
  • Act as the voice of the seller by analyzing product performance and sharing feedback to inform product roadmap decisions.
  • Advocate for customers internally and coordinate with product, engineering, finance, implementation, marketing, legal, and sales teams.
  • Work with senior decision-makers across business owner, IT, finance, and operations functions.
  • Negotiate win-win solutions that support customer success and account growth.

Requirements

  • 7+ years of experience in account management, business development, consulting, partnerships, or sales focused on technical products.
  • Significant experience managing enterprise-level accounts.
  • Experience achieving revenue goals across both growth and retention.
  • Experience collaborating internally on complex enterprise deals or partnerships.
  • Experience gathering requirements with enterprise customers and building business cases for feature development with product teams.
  • Formal sales methodology training.
  • Experience supporting go-to-market efforts for new products.
  • Experience in the Hospitality and/or Food & Beverage industry.
  • Experience presenting to senior decision-makers, including business owners, IT, finance, and operations leaders.
  • Experience managing projects with multiple company partners on behalf of customers.

Benefits

  • Remote work options.
  • Medical insurance.
  • Flexible time off.
  • Retirement savings plans.
  • Modern family planning support.
  • Inclusive interview experience with reasonable accommodations for disabled applicants.

Interested in this position?

Apply directly on the company website

Apply Now

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