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Senior SaaS Solutions Architect (Post Sales Implementation)

4 hours, 19 minutes ago
United States, United Kingdom
Full-time
Senior
Implementation Consultant
Project and Program Management
CSS JavaScript JSON Salesforce
Apply Now
Zingtree

Zingtree

Zingtree is a B2B toolkit that offers interactive decision trees and troubleshooters to streamline workflows for contact center agents. Their conversational workflow software enhances agent productivity by providing real-time scripting, advanced report...

Professional Services
51-200
Founded 2014
$18M raised
View All Jobs 3

Description

  • Design, demonstrate, and build tailored conversational AI and decision-tree workflows for customer support use cases.
  • Lead client onboarding, gather business requirements, map support processes, and define implementation goals.
  • Configure and integrate Zingtree with CRMs, APIs, and third-party platforms.
  • Serve as the primary technical liaison between client business, IT, and internal teams throughout the project lifecycle.
  • Manage multiple SaaS implementation projects, timelines, scopes, risks, and client expectations.
  • Lead user acceptance testing to validate workflow functionality, integrations, and user experience.
  • Deliver platform and user training on building and maintaining AI-enabled workflows and reporting.
  • Coordinate go-live activities and transition customers to Customer Success and Support for ongoing enhancements.

Requirements

  • 7+ years of experience in solutions architecture, customer engineering, or technical implementation roles.
  • 4+ years of enterprise B2B SaaS experience; customer support or contact center experience is preferred.
  • Startup experience.
  • Hands-on experience with automation technologies, integration architectures, APIs, authentication protocols, middleware, web services, and messaging patterns.
  • Experience with conversational AI technologies, including LLMs, prompt engineering, agentic workflows, and real-time decisioning.
  • Front-end technical skills in JavaScript, CSS, and JSON, plus familiarity with ETL and data transformation.
  • Experience integrating with CRMs; Salesforce and Zendesk experience is a significant plus.
  • Ability to translate complex business requirements into adaptable, integrated workflow solutions.
  • Strong troubleshooting, analytical, project management, and client-facing communication skills, including presenting technical topics to executives and non-technical audiences.
  • Based on the U.S. East Coast or in the United Kingdom.

Benefits

  • Competitive compensation with performance-based incentives.
  • Health, dental, and vision coverage fully paid for employees.
  • Equity stock options and a 401(k) retirement plan.
  • Paid parental leave and unlimited PTO.
  • Flexible remote work environment.
  • $500 home office stipend plus monthly internet and phone reimbursement.
  • Co-working reimbursement up to $200 per month.

Interested in this position?

Apply directly on the company website

Apply Now

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