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Technical Customer Success & Deployment Lead | Contract | Remote US

14 hours, 29 minutes ago
United States
Contract
Senior
Customer Success Manager
Project and Program Management
DNS
Apply Now
Tech Holding

Tech Holding

Tech Holding: California's #1 website design company offering full-service technology consulting with expertise in software management, AI, and security.

Internet Software & Services
51-250
Founded 2016
View All Jobs 5

Description

  • Own the customer operating cadence from pilot kickoff through deployment, adoption, and final pilot decision.
  • Build and manage implementation plans, readiness checklists, milestones, dependencies, success criteria, and ownership matrices.
  • Lead customer kickoffs and recurring deployment and status meetings.
  • Coordinate dependencies across customers, GTM, Product, Partner Engineering, Security, Legal, and engineering teams.
  • Track usage, adoption, product health, risks, decisions, commitments, incidents, and follow-up actions.
  • Triage customer issues and route them to the correct internal owner with clear context.
  • Own customer-facing status updates and escalation communications during deployments and operational incidents.
  • Capture structured customer feedback and ensure Product and Engineering close the loop on decisions and learnings.
  • Develop reusable onboarding guides, playbooks, runbooks, training materials, FAQs, and handoff processes.
  • Drive pilots toward a clear outcome, including expand, convert, continue learning, pause, or exit.

Requirements

  • Experience in enterprise technical customer success, implementation, solutions delivery, technical program management, or a similar customer-facing technical role.
  • Experience working with platform, SaaS, API-driven, integration-heavy, or technical enterprise products.
  • Demonstrated experience leading complex customer implementations or deployments from kickoff through production adoption.
  • Ability to coordinate business, executive, product, engineering, security, and technical stakeholders.
  • Experience creating and managing implementation plans, milestones, dependencies, risks, ownership models, and escalation processes.
  • Strong technical fluency with APIs, integrations, environments, system dependencies, and common software delivery concepts.
  • Ability to understand and communicate technical issues without needing to implement the solution.
  • Strong issue-triage skills and the ability to distinguish between configuration problems, integration issues, product defects, roadmap requests, and commercial concerns.
  • Strong written and verbal communication skills, especially with enterprise customers and senior stakeholders.
  • Ability to turn ambiguous customer requests into structured, actionable information for Product and Engineering.
  • Strong organizational discipline and attention to detail across multiple simultaneous customer commitments.
  • Comfort working in an early-stage or rapidly evolving environment where processes are still being developed.
  • Experience supporting identity, security, infrastructure, DNS, registry, or other technically complex platform products (preferred).
  • Experience supporting customer pilots, proofs of concept, or phased production rollouts (preferred).
  • Familiarity with customer health metrics, adoption reporting, and implementation analytics (preferred).
  • Experience building customer onboarding or implementation processes from the ground up (preferred).
  • Familiarity with security, compliance, and enterprise procurement processes (preferred).
  • Experience supporting strategic enterprise customers with complex organizational structures (preferred).
  • Applicants must be authorized to work for any employer in the U.S.; no visa sponsorship is available.
  • Employment type: Contract.

Benefits

  • Remote work (#LI-Remote).
  • Opportunity to work on enterprise customer deployments and product adoption initiatives.
  • Exposure to cross-functional work with Product, Engineering, Security, Legal, and GTM teams.
  • Equal Opportunity Employer commitment and inclusive workplace environment.

Interested in this position?

Apply directly on the company website

Apply Now

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