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Senior Cloud Architect, Field Engineering (GenAI Focus)

4 hours, 6 minutes ago
Sweden, United Kingdom, Estonia, Ireland, Netherlands, Portugal, Israel
Full-time
Senior
Solutions Architect
Software Development
AWS AWS CDK JIRA Kubernetes MLOps OpenSearch
Apply Now
Zendesk

Zendesk

Zendesk provides a comprehensive software solution designed to enhance customer service and engagement through an AI-powered platform that facilitates communication across various channels, including text, mobile, phone, email, live chat, and social me...

Professional Services
5K-10K
Founded 2007
View All Jobs 108

Description

  • Lead hands-on delivery for GenAI implementation engagements, funded implementation projects, technical proof-of-value engagements, and other customer-facing AI initiatives.
  • Translate customer goals into practical architectures, implementation plans, and measurable technical outcomes.
  • Build, configure, and validate AWS-native AI and data solutions with an emphasis on production-ready architectures and services.
  • Own technical execution from discovery through delivery, including design reviews, workshops, implementation support, and executive-ready readouts.
  • Support product adoption by helping customers implement and integrate DoiT products within AI and broader cloud initiatives.
  • Contribute to new logo acquisition through technical consulting, implementation work, and proof-of-value engagements.
  • Help expand the install base by enabling existing customers to adopt advanced features and launch new workloads.
  • Strengthen partner leadership by collaborating with AWS partner teams and supporting funded programs.
  • Identify patterns and reusable assets that can be turned into standard delivery approaches, playbooks, templates, and product feedback.
  • Partner with solution, account, success, engagement, and partner teams to scope, plan, and deliver customer work effectively.
  • Maintain visibility into active work, risks, dependencies, next steps, and customer engagement data using team operating systems and workflows.

Requirements

  • Experience in customer-facing cloud architecture, technical consulting, solutions delivery, or field engineering.
  • Hands-on experience with AWS in real customer environments.
  • Working knowledge of modern AI and GenAI architectures on AWS, particularly Amazon Bedrock, including Knowledge Bases, model evaluation, and guardrails.
  • Experience with retrieval-augmented generation (RAG) patterns using vector databases and agentic AI design patterns.
  • Familiarity with AWS CDK or similar infrastructure-as-code tools for deploying AI workloads.
  • Ability to move between technical depth and customer-facing communication with ease.
  • Experience leading workshops, discovery sessions, implementation activities, or technical proof-of-value engagements.
  • Strong judgment in ambiguous environments with the ability to simplify, prioritize, and move work forward without heavy process overhead.
  • Comfort working across sales, delivery, customer success, product, and partner stakeholders.
  • Preferred experience delivering GenAI workshops, technical assessments, or customer implementation engagements.
  • Preferred experience with the AWS Migration Acceleration Program (MAP), partner-funded implementation programs, or similar cloud adoption programs.
  • Preferred experience building reusable technical assets, templates, or playbooks.
  • Preferred experience with Amazon SageMaker for MLOps workflows, model monitoring, or custom model deployment.
  • Preferred familiarity with agentic AI frameworks such as AgentCore, Strands, or similar orchestration tools.
  • Preferred hands-on experience with vector databases such as Aurora pgvector or OpenSearch in production RAG architectures.
  • AWS cloud certifications are preferred.
  • Preferred experience with DoiT products, cloud cost optimization, Kubernetes, data engineering, or platform modernization.

Benefits

  • Unlimited vacation.
  • Flexible working options and a remote-friendly schedule.
  • Health insurance.
  • Parental leave.
  • Employee stock option plan.
  • Home office allowance.
  • Professional development stipend.
  • Peer recognition program.

Interested in this position?

Apply directly on the company website

Apply Now

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