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Senior Technical Consultant - ServiceNow ITAM

22 hours, 21 minutes ago
India
Full-time
Senior
Implementation Consultant
Software Development
Agile JavaScript REST API SOAP
Apply Now
AHEAD

AHEAD

AHEAD accelerates the impact of technology on clients by engineering customized data, developer, and infrastructure platforms that improve IT operations. By weaving together cloud infrastructure, intelligent operations, and modern applications, we help...

IT Services
1K-5K
$43M raised
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Description

  • Lead the implementation and optimization of ServiceNow ITAM solutions, including HAM and SAM modules.
  • Configure and maintain asset lifecycle processes such as procurement, receiving, inventory, allocation, transfer, and disposal.
  • Collaborate with stakeholders to gather business requirements and translate them into scalable ITAM solutions.
  • Design and implement integrations with third-party systems including procurement tools, SCCM, Intune, JAMF, and discovery tools.
  • Ensure accurate asset data management and alignment between CMDB and asset records.
  • Configure and manage software normalization, reconciliation, and license compliance processes.
  • Develop workflows, business rules, client scripts, Script Includes, and integrations to support ITAM use cases.
  • Perform data audits, health checks, and governance activities to maintain high-quality asset data.
  • Support SAM Pro and HAM Pro implementation activities, including content library updates and license management processes.
  • Troubleshoot and resolve issues related to asset management processes, integrations, and platform customizations.

Requirements

  • 5+ years of hands-on experience in ServiceNow development and implementation.
  • Strong expertise in ITAM, with HAM Pro and SAM Pro preferred.
  • Experience managing asset lifecycle processes.
  • Mandatory experience with integrations using REST, SOAP, MID Server, and APIs.
  • Good understanding of CMDB and asset relationship mapping.
  • Experience integrating ServiceNow with enterprise asset and endpoint management tools.
  • Working knowledge of ITSM, CMDB, Discovery, and other ServiceNow modules.
  • Strong scripting skills using JavaScript and Glide APIs.
  • Experience with ServiceNow Flow Designer and Integration Hub.
  • Excellent communication and stakeholder management skills.
  • ServiceNow certifications such as CSA, CAD, CIS-HAM, or CIS-SAM are preferred.

Benefits

  • Comprehensive health insurance coverage for employees, with options to extend coverage to dependents.
  • Paid time off and company holidays, along with additional leave benefits as per policy.
  • Flexible work arrangements supporting work-life balance.
  • Learning and development opportunities to support continuous growth and upskilling.
  • Employee wellness initiatives and programs focused on physical and mental well-being.
  • Retirement and statutory benefits in line with India regulations.
  • Inclusive, people-first culture with a strong focus on collaboration and ownership.
  • Sponsorship for certifications and credentials for continued learning.

Interested in this position?

Apply directly on the company website

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