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Solutions Support Engineer - West

14 hours, 17 minutes ago
United States
Full-time
Senior
Technical Support Engineer
DevOps and Infrastructure
AWS Azure DNS GCP GraphQL HTML HTTP Java JavaScript JSON Kubernetes Linux Load Balancing Python REST API TCP/IP
Apply Now
Wiz

Wiz

Wiz is a leading cloud security platform trusted by Fortune 100 companies to prevent data breaches and vulnerabilities, enabling faster and secure cloud development.

IT Services
251-1K
Founded 2020
$900M raised
View All Jobs 70

Description

  • Own the technical customer support experience for the Wiz product.
  • Troubleshoot and resolve customer technical issues using debugging, networking, and system administration methods.
  • Update and maintain support documentation.
  • Identify cases that need technical or strategic escalation.
  • Create, maintain, and coordinate incident management requests with product or engineering teams.
  • Design and implement automation-driven solutions that scale the support offering.
  • Use coding and scripting when needed to build customer solutions and improve support efficiency.
  • Participate in an on-call rotation for after-hours, holiday, and weekend coverage.

Requirements

  • Must be comfortable working 9-6 PST.
  • 5+ years of hands-on technical experience in customer support, technical support, system administration, or a related customer-facing role.
  • 2+ years of experience with cloud technologies such as Azure, AWS, or GCP.
  • 1+ years of hands-on experience designing, deploying, and managing production-grade Kubernetes clusters and custom applications.
  • Experience reading or debugging code in Java, Python, Shell, JavaScript, or JSON.
  • Proficiency with command-line tools and Linux operating system environments.
  • Experience with DevOps technologies (nice to have).
  • Familiarity with REST APIs or GraphQL (nice to have).
  • Knowledge of basic web technologies such as HTTP, HTML, and DNS (nice to have).
  • Understanding of networking fundamentals such as TCP/IP, routing, VPNs, VLANs, peering, and load balancing (nice to have).
  • Understanding of relational databases (nice to have).
  • Must meet EAR part 772 and ITAR 120.15 definition of a U.S. person and reside in the contiguous United States.
  • Must have the legal right to work in the country where the position is based without visa sponsorship.

Benefits

  • US base salary range of $108,000 to $148,500 USD.
  • Role may include incentive compensation.
  • Medical, dental, and vision insurance.
  • Home office setup reimbursement.
  • Flexible spending accounts.
  • Monthly connectivity reimbursement.
  • Employee Assistance Program (EAP).
  • 401(k) retirement savings plan with employer match.
  • Flexible paid time off plus 11 paid holidays.
  • Paid leave programs including parental, pregnancy health, medical, and bereavement leave.

Interested in this position?

Apply directly on the company website

Apply Now

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