RemoteLeaf Logo
Log in Sign up

Regional Support Manager, Professional Services

11 hours, 27 minutes ago
Italy
Full-time
Mid Level
Implementation Consultant
Customer and Technical Support
AWS Azure DHCP DNS Embedded Systems MySQL PostgreSQL Salesforce SQL Server TCP/IP Trello
Apply Now
Axon

Axon

Axon, formerly TASER International, is a global leader in public safety technology. From smart weapons to body cameras and evidence management software, Axon provides safe and secure solutions for law enforcement, militaries, and citizens. With a missi...

Professional Services
1K-5K
Founded 1993
View All Jobs 103

Description

  • Provide timely technical support to customers via phone, email, and ticketing platforms.
  • Own support cases from intake through resolution across Tier 1–3 complexity.
  • Lead onsite and remote installations of Axon hardware and software.
  • Deliver technical training and onboarding for customers and partners during product deployment.
  • Collaborate with local partners and distributors to improve technical readiness and field performance.
  • Maintain deep working knowledge of the Axon product ecosystem, tools, and implementation workflows.
  • Travel throughout the region and abroad as needed to support installations, escalations, training, evaluations, and customer needs.
  • Document and escalate product issues, bugs, and field trends to Engineering and Product teams.
  • Support product evaluations with installation, configuration, and field testing.
  • Coordinate with internal teams such as Sales, Sales Engineers, and Product Managers to remove deployment blockers and address customer needs proactively.

Requirements

  • 3+ years of experience in technical support, professional services, or field implementation roles.
  • Strong technical knowledge of networking, including TCP/IP, VLANs, DNS, DHCP, VPN, firewalls, and proxies.
  • Experience with relational databases such as SQL Server, PostgreSQL, or MySQL.
  • Experience with Infrastructure-as-a-Service platforms such as AWS or Azure.
  • Experience with computing infrastructure, system support, and data centers.
  • Confidence diagnosing and integrating complex IT systems with strong troubleshooting skills.
  • Strong communication skills in both English and Italian.
  • Proficiency with MS Office, Salesforce, Trello, Slack, and Quip, with the ability to learn new tools quickly.
  • Ability to work independently and remotely in a proactive, self-motivated manner.
  • Strong interpersonal skills and business acumen, with the ability to collaborate across teams and levels.
  • Willingness and ability to travel up to 40% within the region and internationally.
  • Legal right to live and work in Italy and travel internationally.
  • Preferred: prior military or law enforcement experience.
  • Preferred: bachelor's degree in Computer Science, Engineering, or a related field, or equivalent experience.
  • Preferred: service management or professional services experience in the public safety or defense sector.
  • Bonus: understanding of software development, project tracking, or data analysis.

Benefits

  • Opportunity to work on a mission-driven public safety product portfolio.
  • A fast-paced, challenging, and meaningful work environment with ownership and impact.
  • Opportunity for career growth within a company experiencing sustained growth and expansion in Italy.
  • Potential for a career breakout role with broad regional responsibility.
  • Commitment to diverse teams and an inclusive workplace.
  • Accommodation support during the application and recruiting process.
  • No fees required for hiring, training, equipment, or background checks.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Veeam Software

Virtualization Backup Engineer (French Speaker)

Veeam Software 1K-5K Internet Software & Services

Veeam is hiring a French-speaking Virtualization Backup Engineer to provide technical customer support for Veeam Backup and Replication, resolving complex backup and virtualization issues for IT professionals.

Czech Republic Full-time Mid Level Technical Support Engineer
CRM DHCP DNS Linux Oracle SQL TCP/IP Unix Windows Server
11 hours, 12 minutes ago
Fundraise Up

Technical Support Team Lead

Fundraise Up 51-250 Capital Markets

Fundraise Up is hiring a Support Team Lead in Armenia to manage Technical Support Engineers and improve the quality, efficiency, and scalability of customer support for its global nonprofit fundraising platform.

Armenia Full-time Lead Technical Support Engineer
Bull ClickHouse Elasticsearch Kafka Koa MongoDB NestJS Node.js React Redis TypeScript Vue.js
11 hours, 12 minutes ago
Fundraise Up

Technical Support Engineer

Fundraise Up 51-250 Capital Markets

Fundraise Up is hiring a Technical Support Engineer in Serbia to diagnose complex client issues, guide product implementations, and feed customer insights back into a global nonprofit fundraising platform.

Serbia Full-time Junior Technical Support Engineer
Bull ClickHouse CSS Elasticsearch HTML JavaScript Kafka Koa MongoDB NestJS Node.js React Redis TypeScript Vue.js WordPress
11 hours, 27 minutes ago
Veracyte

Field Application Scientist (LIMS)

Veracyte 251-1K Pharmaceuticals

Veracyte is hiring a Field Application Scientist to configure and support LIMS platforms that translate laboratory workflows and regulatory needs into reliable systems for cancer diagnostics operations.

United States Full-time Mid Level Implementation Engineer Technical Support Engineer
$82k-$102k
Agile CloudFormation JSON Terraform
11 hours, 57 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers