Medical Virtual Assistant (Mental Health Practice)

14 hours, 21 minutes ago
Part-time
Junior
Customer and Technical Support
Winning Assistants

Winning Assistants

Winning Assistants specializes in providing HIPAA certified virtual assistants to healthcare professionals, enabling them to efficiently manage administrative tasks such as medical billing, coding, and patient communications, thereby allowing clients t...

Health Care Providers & Services

Description

  • Collect, verify, upload, and store new patient onboarding documents such as IDs, insurance information, consent forms, and ROI forms.
  • Coordinate onboarding for patients coming through Grow Therapy and Headway and follow up on missing documentation.
  • Manage incoming emails and patient messages professionally and respond to inquiries in a timely manner.
  • Use approved communication channels such as Spruce to communicate with patients and escalate clinical concerns when needed.
  • Schedule, reschedule, and confirm patient appointments across multiple platforms.
  • Maintain provider calendars accurately and minimize scheduling conflicts and missed appointments.
  • Support appointment requests and coordination across different systems.
  • Assist with future medical billing tasks, including insurance verification, prior authorizations, lab orders, fax coordination, claims follow-up, and revenue cycle support.

Requirements

  • Previous experience as a Medical Virtual Assistant, Healthcare VA, or Medical Administrative Assistant.
  • Experience with patient onboarding and document collection.
  • Knowledge of insurance verification processes.
  • Familiarity with prior authorizations and insurance benefits checks.
  • Experience uploading, organizing, and obtaining signatures on documents using Adobe Acrobat or similar tools.
  • Strong organizational and time-management skills.
  • Ability to work independently with minimal supervision.
  • Excellent written and verbal communication skills with a neutral English accent.
  • Must speak and write English very clearly.
  • Must have relevant work experience.
  • Must be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding.
  • Must be available for video meetings with camera on when needed.
  • Reliable laptop or desktop computer.
  • High-speed internet connection with a minimum of 25 Mbps.
  • Noise-canceling headset.
  • Webcam for virtual meetings.
  • Quiet, professional workspace.
  • Experience with PracticeQ, EHR systems, Grow Therapy, Headway, Spruce, Adobe Acrobat Sign, Slack, Salesforce, WhatsApp, Skype, Zoom, or Google Meet is highly preferred.
  • Proactive, resourceful, reliable, accountable, and comfortable working in a fast-paced healthcare environment.

Benefits

  • Remote work arrangement.
  • Part-time schedule with strong potential to transition into a full-time role.
  • Compensation of $5.00–$6.00 per hour depending on experience.
  • Dedicated HR and contractor support team.
  • Optional premium VPN access for privacy and security.
  • HIPAA and cybersecurity training plus certification provided.
  • Access to top 1% VA performance training, templates, workflow guides, and SOP support.
  • Client-approved U.S. holidays and client-approved paid or unpaid time off.
  • Optional performance-based incentives such as bonuses or increased hours.

Interested in this position?

Apply directly on the company website

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