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Customer Success Manager (talent pool)

1 month, 1 week ago
Vietnam
Full-time
Mid Level
Customer Success Manager
Customer and Technical Support
Digital Marketing Salesforce
Apply Now
Viseven

Viseven

Viseven specializes in providing advanced marketing technology solutions tailored for the life sciences and pharmaceutical industries, focusing on enhancing digital communication and marketing strategies to improve brand visibility and customer engagem...

Pharmaceuticals
251-1K
Founded 2009
View All Jobs 30

Description

  • Act as a strategic partner to clients during their digital transformation efforts and share relevant market trends and best practices.
  • Serve as the voice of the customer to internal teams and help align internal stakeholders around client needs.
  • Provide expert guidance on Viseven products and services so clients can fully understand and use the portfolio effectively.
  • Oversee cross-portfolio initiatives and coordinate execution with internal delivery, product, support, and account teams.
  • Coordinate onboarding for new customers, monitor adoption, and ensure implementation plans stay on track.
  • Manage communication across stakeholders and keep all parties aligned throughout the project lifecycle.
  • Measure progress against agreed KPIs, run regular status reviews, and address gaps to maintain customer satisfaction.
  • Identify gaps, pain points, and new opportunities within client accounts and help scope qualified opportunities with the account team.
  • Support the account team in the sales process, including proposal development and upselling opportunities.
  • Advise clients in the post-onboarding period to drive adoption of the platform and ways of working.

Requirements

  • Advanced English proficiency, both verbal and written.
  • Client-facing experience.
  • Experience with customer onboarding.
  • Experience with customer retention strategies.
  • Ability to collect, analyze, and report on customer data and feedback.
  • Cross-functional collaboration experience.
  • Basic project management skills.
  • Experience with sales and upselling techniques.
  • Overall understanding of how the pharma market operates, including how pharma companies produce and sell products.
  • Understanding of typical pharma company operations, including sales and marketing structure and global-to-local processes.
  • Digital pharma fundamentals and broad understanding of customer engagement.
  • Broad understanding of the select Viseven products and services relevant to the role.
  • In-depth understanding of the specific tools used in the role, such as briefing/intake forms.
  • Basic understanding of digital infrastructure platforms, including DAM tools such as Veeva, CRM systems such as Veeva, Salesforce, or IQVIA, and marketing automation tools such as SFMC or Eloqua.

Benefits

  • Competitive compensation with regular performance-based salary and career development reviews.
  • Opportunities for career growth and professional advancement.
  • Paid time off of 18 business days per year, increasing to 20 business days after 2 years of service.
  • Sick leave including 4 non-documented business days per year and 20 documented business days per year.
  • 3 paid business days of family leave for marriage, childbirth, or bereavement.
  • Comprehensive medical insurance coverage.
  • English courses and learning opportunities.
  • Participation in forums, conferences, team-building activities, and other corporate events.
  • A comfortable, fully equipped office with the possibility to work from home.

Interested in this position?

Apply directly on the company website

Apply Now

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