RemoteLeaf Logo
Log in Sign up

Customer Success Retention& Key Accounts Manager

1 hour, 11 minutes ago
Spain
Full-time
Lead
Account Manager
Customer and Technical Support
Apply Now
Booksy

Booksy

Booksy is a cloud-based appointment booking software for beauty professionals, offering automated scheduling, calendar management, payments, and marketing tools. With over 23 million clients worldwide, Booksy is the largest Beauty Booking Marketplace, ...

Diversified Consumer Services
251-1K
Founded 2014
$119M raised
View All Jobs 12

Description

  • Lead and coach Team Leaders across the Spanish, UK, and French markets.
  • Manage retention and key account specialists supporting regional customer success efforts.
  • Develop and execute regional customer retention strategies to reduce churn and increase customer lifetime value.
  • Own high-value customer lifecycle strategy and drive growth across Western Europe.
  • Monitor performance metrics, analyse data, and identify opportunities for continuous improvement.
  • Collaborate with regional management and international teams to align on customer success priorities.
  • Define and improve processes within the customer success and retention function.
  • Lead strategic customer success projects and contribute to talent recruitment.
  • Support the development of high-performing teams and help team members overcome challenges.

Requirements

  • Proven experience leading, coaching, and developing Team Leaders in a fast-paced Customer Success, retention, or Key Account Management environment.
  • Demonstrated track record of designing and executing retention strategies that reduce churn and increase customer lifetime value.
  • Experience managing Key Accounts or high-value customer lifecycles.
  • Strong data-driven decision-making skills and the ability to monitor performance and analyse metrics.
  • Excellent cross-functional collaboration and communication skills.
  • An owner’s mindset with experience defining processes, leading strategic customer success projects, and participating in recruitment.
  • Full professional proficiency in English and Spanish.
  • French language skills are a strong plus.
  • Knowledge of the beauty industry is a strong plus.

Benefits

  • Medical and dental insurance paid for by the company.
  • Your birthday day off.
  • 50 € per month to use on Booksy services.
  • Access to a wellness platform with activities and voucher rewards for shopping, entertainment, and travel.
  • Access to psychologist sessions.
  • Flexible remuneration options with tax savings for restaurant cards, transport, medical insurance, childcare, training, and other discounts.
  • Remote-first working environment, with office access or fully remote depending on the market.
  • Opportunity to work for a global, fast-growing scale-up with room to grow your career.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Zscaler

Manager, Technical Success

Zscaler 1K-5K Internet Software & Services

Zscaler is hiring a remote Manager, Technical Success Management in Germany to lead a team focused on customer success, retention, and adoption of its Zero Trust platform.

Germany Full-time Lead Customer Success Manager
AWS Azure Cybersecurity GCP
25 minutes ago
G-P/Globalization Partners

Customer Adoption Manager

G-P/Globalization Partners 1K-5K Professional Services

G-P is hiring a Customer Adoption Manager to lead post-sales onboarding, customer handovers, and early adoption efforts for its global SaaS platform.

Ireland Full-time Mid Level Customer Success Manager
Salesforce
41 minutes ago
Cato Networks

Customer Success Manager, AI Security

Cato Networks 251-1K Diversified Telecommunication Services

Cato Networks is hiring a Senior Customer Success Manager, AI Security to manage enterprise customers for its AI Security platform and drive adoption, renewals, and expansion in a cloud-delivered security environment.

United States Full-time Senior Customer Success Manager
$160k-$210k
Cybersecurity LLM SIEM
48 minutes ago
HSI

Customer Success Manager I

HSI 251-1K Professional Services

HSI is seeking a Customer Success Manager I to manage post-sale customer relationships for its training, safety management, and compliance solutions, helping clients drive adoption, retention, and value realization in a remote U.S. role.

United States Full-time Junior Customer Success Manager
CRM HubSpot Salesforce
1 hour, 30 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers