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Senior Partner Success Manager

1 hour, 3 minutes ago
United States
Full-time
Senior
Partnerships Manager
Sales and Business Development
Tableau
Apply Now
Via

Via

Via provides an on-demand transit app that enhances urban mobility by connecting passengers with shared rides in premium vehicles, utilizing a sophisticated algorithm to optimize routes and ensure cost-effective transportation solutions in major cities...

Road & Rail
251-1K
Founded 2012
$887M raised
View All Jobs 4

Description

  • Own the success of transportation services across a partner portfolio and serve as the primary contact for partner leadership and key stakeholders.
  • Drive revenue growth through contract renewals, expansions, upsells, and negotiations with senior stakeholders.
  • Advise partners on operational, go-to-market, and product-related challenges, translating needs into service improvements.
  • Analyze service performance data and turn complex datasets into strategic decisions that improve quality, efficiency, and growth.
  • Advocate internally for partners by collaborating cross-functionally to develop and implement products and capabilities that expand service scope.
  • Build and maintain durable customer relationships while supporting partners through crises, criticism, and service changes.
  • Mentor colleagues and contribute effectively as both a team member and individual contributor.
  • Travel frequently to connect with partners face-to-face.

Requirements

  • 6+ years of relevant work experience, including direct client-facing experience.
  • Strong relationship-building and customer advisory skills.
  • Quantitative and data analysis skills, with the ability to turn complex data into actionable recommendations.
  • Ability to remain calm and composed during crises or criticism.
  • Self-motivated, reliable, and growth-oriented approach to work.
  • Comfort working in fast-paced environments with setbacks, pivots, and significant responsibility.
  • Strong collaboration and teamwork skills, including an interest in mentoring others.
  • Willingness and ability to travel frequently.
  • Experience with Tableau or similar data analysis tools is helpful but not required.

Benefits

  • $145,000–$165,000 base salary, plus variable compensation and equity.
  • Comprehensive health coverage with low-cost dental and vision plans.
  • 401(k) with company match and vesting.
  • Fully paid parental leave with extended leave options.
  • Mental health support, pet insurance, and other wellness benefits.
  • 20 days of paid time off annually.
  • Remote-first work environment.

Interested in this position?

Apply directly on the company website

Apply Now

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