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Senior Partner Success Manager

1 hour, 3 minutes ago
United States
Full-time
Senior
Partnerships Manager
Customer and Technical Support
Tableau
Apply Now
Via

Via

Via provides an on-demand transit app that enhances urban mobility by connecting passengers with shared rides in premium vehicles, utilizing a sophisticated algorithm to optimize routes and ensure cost-effective transportation solutions in major cities...

Road & Rail
251-1K
Founded 2012
$887M raised
View All Jobs 4

Description

  • Own the success of transportation services across a portfolio of partners and serve as the primary contact for leadership and key stakeholders.
  • Secure renewals, expand existing contracts, and negotiate upsells with senior stakeholders to drive year-over-year revenue growth.
  • Advise partners on operational, go-to-market, and product-related opportunities to improve their transportation services.
  • Analyze service performance data and translate complex findings into strategic decisions that improve quality, efficiency, and growth.
  • Represent partner needs internally and collaborate cross-functionally to advance products and capabilities that expand service scope.
  • Build and maintain durable customer relationships while supporting partners through challenges and service improvements.
  • Travel frequently to connect with partners face-to-face.

Requirements

  • 6+ years of relevant work experience, including direct client-facing experience.
  • Strong relationship-building and customer management skills, with the ability to remain composed during crises or criticism.
  • Quantitative and data-analysis skills, including the ability to draw actionable insights from complex datasets.
  • Experience using data to ask critical questions and make strategic recommendations; Tableau expertise is not required.
  • Self-motivated, reliable, and able to take ownership in a fast-paced, changing environment.
  • Strong growth mindset and resilience when facing setbacks or pivots.
  • Excellent collaboration and communication skills, with interest in mentoring others.
  • Comfort with frequent travel and in-person partner engagement.
  • Ability to work remotely while supporting Via’s Central U.S. market.

Benefits

  • Base salary of $145,000–$165,000, plus variable pay and equity.
  • Comprehensive health coverage with low-cost dental and vision plans.
  • 401(k) with company match and vesting.
  • Fully paid parental leave with extended leave options.
  • 20 days of paid time off annually.
  • Mental health support, pet insurance, and other wellness benefits.

Interested in this position?

Apply directly on the company website

Apply Now

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