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Renewals Specialist I

1 hour, 27 minutes ago
United States
Full-time
Mid Level
Account Manager
Sales and Business Development
Salesforce
Apply Now
Versaterm

Versaterm

Versaterm Public Safety is a leading developer of integrated software solutions for First Responders in Canada and the United States. They focus on customer experience and outcomes, empowering public safety agencies to transform their organizations. Ve...

Internet Software & Services
51-250
Founded 1977
View All Jobs 55

Description

  • Own the renewal lifecycle from initiation through execution for assigned accounts.
  • Start renewal cycles 120–180 days before contract expiration to align with terms, procurement timelines, and customer requirements.
  • Manage renewal notifications, quotes, approvals, and Salesforce updates to maintain accuracy and visibility.
  • Conduct annual renewal reviews with Customer Success to clarify timelines, scope, and commercial terms.
  • Track contract expiration dates and renewal milestones to prevent lapses.
  • Review active and legacy contracts to identify updates, pricing changes, and structural improvements.
  • Create and manage MSAs, service schedules, and amendments as prior agreements expire.
  • Partner with Legal on contract language, negotiation points, and approval workflows.
  • Support structured procurement planning for customers with formal purchasing or public-sector requirements.
  • Own renewal pricing execution, including price increases, discount management, and uplift strategy.
  • Assess renewal risk with Customer Success and develop mitigation strategies.
  • Coordinate with Finance on billing alignment, forecasting, and revenue recognition considerations.
  • Maintain detailed renewal documentation, including actions, owners, risks, and due dates.
  • Ensure renewal data and contract values are accurately maintained in Salesforce and reporting systems.
  • Contribute to continuous improvement of renewal processes, templates, and playbooks.

Requirements

  • Bachelor’s degree in Business Administration, Finance, Economics, Marketing, or a related field.
  • 3–5 years of experience in renewals, account operations, deal desk, customer success operations, or commercial account management.
  • Strong understanding of recurring revenue models, retention metrics, and renewal forecasting.
  • Experience managing renewals across mid-market to enterprise accounts, including complex contracts.
  • Ability to read, interpret, and operationalize contracts, MSAs, amendments, and service schedules.
  • Comfort partnering with Legal on negotiation points and contract revisions.
  • Strong judgment balancing customer experience with commercial and risk considerations.
  • High attention to detail with the ability to manage multiple renewal cycles simultaneously.
  • Strong analytical skills to assess pricing, uplift, and renewal trends.
  • Comfort working in Salesforce and related reporting tools with a commitment to data accuracy.
  • Strong oral and written communication skills.
  • Ability to manage timelines, expectations, and follow-ups across multiple stakeholders.
  • Collaborative mindset with a strong sense of ownership and accountability.
  • Ability to successfully pass a fingerprint-based background check and comply with CJIS Security Policy.
  • Preferred or additional security verification requirements may apply based on customer contracts.

Benefits

  • Competitive base salary aligned with skills, experience, education, and market data.
  • Eligibility for variable compensation such as incentive plans or discretionary performance bonuses.
  • Comprehensive benefits offering.
  • Equal opportunity employer with a commitment to equity, diversity, inclusion, and a barrier-free workplace.
  • Accommodations available upon request throughout the recruitment process.

Interested in this position?

Apply directly on the company website

Apply Now

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