Key Account Manager Mid-Market - Pool

3 months, 1 week ago
Full-time
Junior
Sales and Business Development
360Learning

360Learning

360Learning offers a comprehensive digital learning platform that empowers organizations to collaboratively create, deliver, and enhance training courses, leveraging data and AI to engage learners and trainers while facilitating continuous upskilling f...

Diversified Consumer Services
251-1K
Founded 2010
$243M raised

Description

  • Manage a portfolio of more than 150 existing customers ranging from 100 to 2,500 employees.
  • Prioritize and segment accounts using scalable tiering and data-driven strategies.
  • Identify automation opportunities to improve renewals, upsells, and customer engagement at scale.
  • Work with Client Success Partners to gather customer insights and engagement signals.
  • Launch automated campaigns and structured outreach sequences across the portfolio.
  • Prepare scalable account review frameworks to surface growth opportunities.
  • Contribute to renewal and expansion pipeline generation across the portfolio.
  • Analyze customer usage data to identify expansion opportunities and churn risks.
  • Optimize renewal and upsell workflows through process improvements and automation.
  • Lead business negotiations and present or demo the platform when required.

Requirements

  • 2+ years of experience in an Account Manager, BDR, or sales-related role with a portfolio of clients.
  • Previous experience in the SaaS industry.
  • Experience in a fast-growing startup or scale-up environment.
  • Native French and fluent English proficiency (B2+).
  • Strong active listening skills and a team-player mindset.
  • Excellent written and verbal communication skills.
  • Familiarity with remote, fast-paced working environments.
  • Interest in or ability to work with automation, reporting, and scalable account management processes.
  • Ability to manage customer relationships and drive revenue growth at scale.

Benefits

  • Base salary plus variable compensation and equity.
  • Work-from-home stipend.
  • RTT and lunch vouchers.
  • Medical insurance and gym subscription.
  • 1 month of parental leave for the second parent.
  • Flexible hours and full remote work possible anywhere in France.
  • Access to active ERGs, including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity.

Interested in this position?

Apply directly on the company website

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