Customer Success Operations Manager

1 hour, 52 minutes ago
Full-time
Senior
Customer and Technical Support
Versapay

Versapay

Versapay provides cloud-based accounts receivable automation software and integrated payment solutions that enhance efficiency and cash flow for businesses by facilitating electronic invoice presentment and online payment collaboration with customers.

Capital Markets
51-250
Founded 2006
$16M raised

Description

  • Partner with Sales and Customer Success teams on bookings, target setting, capacity modeling, and compensation planning.
  • Support annual goal design, reporting, performance inspection, and strategic initiative tracking.
  • Own the optimization of customer-related processes to improve client satisfaction, retention, and upsell opportunities.
  • Lead high-impact projects such as product launches, process improvements, and systems integrations.
  • Manage, integrate, and optimize core Customer Success tools, including third-party systems and AI/automation agents.
  • Drive weekly forecasting, booking updates, pipeline reviews, and monthly and quarterly business reviews.
  • Refine data models, forecasting processes, and CRM standards to improve accuracy and predictability.
  • Oversee quote-to-close processes for renewals and expansion opportunities.
  • Build dashboards, KPI scorecards, and performance metrics for leadership decision-making and executive presentations.
  • Partner with leadership, Analytics, and cross-functional teams to streamline best practices and support GTM execution.

Requirements

  • Bachelor’s degree in Business Administration, Economics, Finance, or a related field.
  • 5+ years of experience in revenue operations, sales operations, sales strategy, business operations, or a similar role.
  • Experience in a Fintech or SaaS company preferred.
  • Strong strategic thinking with an outcomes-focused mindset.
  • Ability to work independently in a fast-scaling, high-growth environment with accuracy and speed.
  • Excellent collaboration and communication skills across Finance and GTM stakeholders.
  • Strong modeling skills in Excel and comfort with a BI/dashboarding platform such as Tableau.
  • Experience using Salesforce and other GTM systems such as ZoomInfo, Salesloft, Gong, HubSpot, and Calendly.
  • Ability to manage sensitive compensation data with precision.
  • Experience leveraging AI-powered platforms to improve productivity and insights preferred.

Benefits

  • Remote work in Canada.
  • Full-time regular employment.
  • Competitive salary of $120,000 - $140,000 per year.
  • Opportunity to work at a high-growth company serving more than 10,000 customers.
  • Work on modern AI/automation and sales-tech initiatives across GTM systems.
  • Equal opportunity employer with a strong commitment to diversity and inclusion.

Interested in this position?

Apply directly on the company website

Apply Now

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