Senior Manager Client Services

1 hour, 16 minutes ago
Full-time
Lead
Customer and Technical Support
TydeCo

TydeCo

TydeCo specializes in business transformation by integrating expert knowledge with advanced software solutions, such as Sage Intacct, ERP, CRM, and HR & Payroll systems, to enhance operational efficiency, improve financial performance, and facilitate s...

Professional Services

Description

  • Lead client services operations across South Africa, the UK, Africa, and the Middle East.
  • Oversee delivery of ERP, HRP, client training, and integration projects across the region.
  • Serve as the regional operational anchor and ensure consistent service delivery across service lines.
  • Implement global client service strategies at the regional level and support the Executive Director in execution.
  • Establish and monitor regional KPIs, performance metrics, and service quality standards.
  • Act as executive sponsor for key clients and own escalations for enterprise-level service issues.
  • Drive operational efficiency, standardization, and process improvements across teams and service lines.
  • Collaborate with account management, project, and operations teams to align scope, deliverables, and client expectations.
  • Mentor, coach, and develop a high-performing multi-discipline services team.
  • Support budgeting, forecasting, resource allocation, and service performance reporting.
  • Lead change initiatives and support adoption of new processes and operational improvements.

Requirements

  • Bachelor’s degree in Business, Operations, or a related field; MBA preferred.
  • 7–10+ years of experience in client services, professional services, enterprise operations, or c-suite leadership.
  • Proven experience managing multi-country teams or regional operations.
  • Experience overseeing ERP, HRP, client training, and integration service delivery.
  • Experience managing enterprise deals and escalations.
  • Strong financial, operational, and P&L management skills.
  • Executive client-facing experience.
  • Preferred experience with Sage Intacct, Sage 300 People, and iPaaS solutions.
  • Accounting background preferred.
  • Multi-industry enterprise project delivery experience preferred.
  • Experience managing teams across the UK, Africa, and the Middle East preferred.
  • Strategic exposure to enterprise SaaS or ERP consulting environments preferred.

Benefits

  • Remote work option within Cape Town or Gauteng, with flexibility to travel to the Cape Town office as required.
  • Full-time role with a flexible and regular schedule.
  • Opportunity to work in a global, cross-regional environment.
  • Inclusive, equal opportunity employer committed to diversity.
  • Opportunity to join a platinum Sage partner working on ERP, HRP, and outsourced accounting solutions.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Sr. Strategic Account Manager (IT/Finance Staffing) Sales & BD

Cynet Group 251-1K Professional Services

Cynet Systems is hiring a Sr. Strategic Account Manager to grow and manage key accounts in the oil, gas and energy staffing market while driving new business across technical, engineering, and non-IT service lines.

1 hour, 1 minute ago

Manager of Healthcare Partnerships - Northern CA

Mom's Meals 251-1K Family Services

Mom’s Meals is seeking a Manager of Healthcare Partnerships to grow Managed Medicaid relationships across Northern California by managing partner accounts and supporting medically tailored meal programs for members with chronic health conditions.

CRM Power BI Salesforce
1 hour, 1 minute ago

Renewal Specialist

AHEAD 1K-5K IT Services

AHEAD is seeking a Renewal Specialist to manage customer renewal lifecycles for OEM hardware, software maintenance, and SaaS subscriptions in a remote U.S. shared services role focused on revenue retention, renewal execution, and forecast accuracy.

CRM Salesforce
1 hour, 31 minutes ago

Account Manager, Government Programs

Quest Analytics 251-1K Professional Services

Quest Analytics is hiring a remote Account Manager for Government Programs to manage state regulatory agency relationships and drive growth through compliant, technology-enabled solutions that improve healthcare access and oversight.

Salesforce
1 hour, 31 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers