Sales Support Specialist Manager

6 hours, 4 minutes ago
Full-time
Lead
Sales and Business Development
Twilio

Twilio

Twilio is a cloud communication company that offers Communication APIs for SMS, Voice, Video, and Authentication, empowering developers to embed communication capabilities into their software applications globally.

Diversified Telecommunication Services
5K-10K
Founded 2008

Description

  • Directly manage a regional team of Sales Support Specialists with day-to-day guidance, performance management, and professional mentorship.
  • Standardize regional playbooks for tasks, tickets, cases, and deal-related workflows to ensure global consistency and accountability.
  • Analyze team utilization and performance metrics to make data-driven resourcing decisions.
  • Optimize Sales Support Specialist to Account Executive alignment to provide equitable and efficient support for high-priority deals.
  • Partner with the Chief of Staff and cross-functional operations teams to identify and resolve recurring sales workflow bottlenecks.
  • Build a data-driven culture that improves sales process efficiency and supports standardized execution across the Americas.
  • Lead a newly unified sales support pillar spanning NAMER and LATAM.

Requirements

  • 5+ years of experience in Sales, Sales Operations, Sales Support, or Revenue Operations within a high-growth SaaS environment.
  • 2+ years of direct people management experience with a focus on coaching and professional development.
  • Proven technical proficiency in Salesforce, CPQ workflows, and deal desk mechanics.
  • Strong analytical skills with the ability to track team capacity, SLAs, and utilization rates.
  • Experience managing remote or distributed teams across North America and Latin America (preferred).
  • Proficiency in Spanish or Portuguese is a plus, but not required.
  • Direct sales experience as an Account Executive or equivalent (preferred).
  • Must be based in the USA.
  • Ability to travel occasionally for project or team in-person meetings.

Benefits

  • Competitive pay with location-based salary ranges from $116,960 to $171,900.
  • Eligible to participate in Twilio’s equity plan.
  • Comprehensive health care insurance.
  • 401(k) retirement account.
  • Paid sick time and paid personal time off.
  • Paid parental leave.
  • Ample parental and wellness leave.
  • Occasional commission eligibility.

Interested in this position?

Apply directly on the company website

Apply Now

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