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Director, GTM Business Architecture

2 hours, 27 minutes ago
United States
Full-time
Executive
Sales Operations
Sales and Business Development
CRM Generative AI Salesforce
Apply Now
Twilio

Twilio

Twilio is a cloud communication company that offers Communication APIs for SMS, Voice, Video, and Authentication, empowering developers to embed communication capabilities into their software applications globally.

Diversified Telecommunication Services
5K-10K
Founded 2008
View All Jobs 133

Description

  • Design new GTM capabilities and improve existing sales processes to increase productivity, data integrity, and customer experience.
  • Serve as the primary GTM stakeholder for company-wide system and business process transformations, including CRM migrations, tool integrations, and billing overhauls.
  • Define the GTM AI roadmap and identify GenAI requirements that automate manual work and provide predictive insights.
  • Partner with Data Engineering to ensure process design supports clean reporting and strong data integrity.
  • Lead the definition of business requirements, process flows, and user stories for Enterprise Technology delivery.
  • Establish and run an intake and prioritization framework for field requests, technical debt, and strategic initiatives.
  • Own the User Acceptance Testing framework and enforce the “Field-Ready” launch standard.
  • Manage prioritization of the GTM tech stack, balancing maintenance needs with innovation opportunities.
  • Design and lead Voice of the Field programs to gather feedback from sales, specialist, and partner teams.
  • Lead change management and launch strategy for new capabilities in partnership with Enablement.
  • Attract, develop, and manage a small team of Business Architects and Analysts.
  • Advise GTM and Enterprise Technology leaders and drive alignment across conflicting priorities.

Requirements

  • 10+ years of experience in GTM Operations, Business Systems, or Management Consulting.
  • At least 2+ years of people management experience.
  • Deep expertise in the Salesforce ecosystem and integrated GTM tools such as Clari, Gong, and Outreach, or similar platforms.
  • Proven ability to understand sales motions and design for productivity.
  • Experience identifying and defining high-impact AI use cases for revenue organizations.
  • Ability to build business cases, quantify success metrics, and drive adoption for AI initiatives.
  • Strong ability to simplify complex technical concepts for executive audiences and translate vague business needs into precise requirements.
  • Demonstrated ability to lead through influence, drive change, and build cross-functional alignment.
  • A driver mindset with the ability to identify friction and carry solutions through implementation.
  • Scale-oriented thinking with the ability to build for future growth, not just current needs.
  • Remote role with occasional travel for project or team in-person meetings.
  • Not eligible to be hired in CA, CT, NJ, NY, PA, or WA.

Benefits

  • Competitive pay with location-based salary ranges from $171,120 to $251,600.
  • Eligibility for Twilio’s equity plan and corporate bonus plan.
  • Healthcare insurance and a 401(k) retirement account.
  • Paid sick time and paid personal time off.
  • Paid parental leave.
  • Generous time off and ample parental and wellness leave.
  • Remote-first work environment.

Interested in this position?

Apply directly on the company website

Apply Now

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