Billing Operations Analyst

1 hour, 22 minutes ago
Full-time
Junior
Operations
Twilio

Twilio

Twilio is a cloud communication company that offers Communication APIs for SMS, Voice, Video, and Authentication, empowering developers to embed communication capabilities into their software applications globally.

Diversified Telecommunication Services
5K-10K
Founded 2008

Description

  • Manage the Revenue Team’s external customer email inbox and respond to customer and external queries in a timely manner.
  • Onboard customers into Twilio’s internal billing system and financial ERP system.
  • Gather, format, and analyze large raw data sets to support customer billing reporting and query resolution.
  • Participate in month-end close activities, including recurring billing tracking, approval management, and customer credit application.
  • Analyze revenue-related balance sheet accounts and prepare ad hoc customer financial reporting.
  • Assist in developing and implementing financial controls and processes related to revenue and invoicing.
  • Participate in external and internal audits as requested.
  • Support process streamlining and see assigned projects through to completion.

Requirements

  • 1-3 years of experience in an operations role.
  • Strong experience in billing, revenue, or order-to-cash functions.
  • Demonstrated problem-solving skills and strong interpersonal communication abilities.
  • Experience working with large-volume transactions and strong attention to detail.
  • Advanced Excel skills, including pivots and VLOOKUPs for very large data sets.
  • Experience with Oracle, Zuora, and Salesforce is advantageous.
  • Third-level qualification in Accountancy, Finance, or a business-related discipline, or equivalent experience.
  • Excellent written and verbal communication skills in English.
  • Periodic weekend work is required.
  • Proficiency in Portuguese is advantageous.

Benefits

  • Competitive pay.
  • Generous time off.
  • Parental leave and wellness leave.
  • Healthcare coverage.
  • Retirement savings program.
  • Remote-based work in Mexico City.
  • Occasional travel for project or team in-person meetings.
  • Opportunities to support volunteering and donation efforts through Twilio’s community programs.

Interested in this position?

Apply directly on the company website

Apply Now

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