Outreach Specialist

1 hour, 3 minutes ago
Full-time
Junior
Customer and Technical Support
Transcarent

Transcarent

Transcarent is a health and care experience company that empowers individuals to take control of their health and well-being. By connecting users with a network of high-value providers and solutions, offering transparent information and guidance, and e...

Health Care Providers & Services
251-1K
Founded 2020
$298M raised

Description

  • Make 100+ outbound calls per day to engage eligible members.
  • Explain Transcarent and 2nd.MD services to drive member activation and enrollment.
  • Use consultative conversations to understand member needs, address concerns, and overcome objections.
  • Support members through the end-to-end enrollment process and confirm next steps and required information.
  • Collect relevant health and background information and route members to the appropriate clinical resources.
  • Build rapport quickly and establish trust with members across diverse cultural and language needs.
  • Manage follow-up activities to re-engage members and close open enrollment opportunities.
  • Document conversations, language preference, outcomes, and next steps in internal systems.
  • Maintain an organized pipeline of outreach and follow-up activities.
  • Partner with an integrated care team to support timely care coordination.
  • Meet or exceed individual and team performance targets, including engagement and enrollment metrics.

Requirements

  • Must be available to work Monday through Thursday, 9:00 a.m. to 6:00 p.m. CST, and Friday, 8:00 a.m. to 5:00 p.m. CST.
  • Start date is May 26th.
  • 2+ years of experience in inside sales, member enrollment, or high-volume outreach preferred.
  • Proven success in high-volume outbound calling environments preferred.
  • Experience with cold calling and proactive outreach.
  • Comfort working toward individual performance targets and goals.
  • Strong persuasive and consultative communication skills.
  • Ability to simplify complex information for members.

Benefits

  • Base pay of $20.50 per hour.
  • Uncapped monthly incentive bonus based on enrollments.
  • Fully remote, full-time role.
  • Competitive medical, dental, and vision coverage.
  • Competitive 401(k) plan with a generous company match.
  • Flexible Time Off/Paid Time Off plus 13 paid holidays.
  • Protection plans including life insurance, disability insurance, and supplemental insurance.
  • Mental health and wellness benefits.
  • Stock options and access to the corporate bonus program or sales incentive program.

Interested in this position?

Apply directly on the company website

Apply Now

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