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Senior Infrastructure Support Engineer

3 weeks, 1 day ago
United States
Full-time
Senior
Infrastructure Engineer
DevOps and Infrastructure
Agile Ansible AWS Azure Bash CircleCI CloudFormation Datadog Debian Docker GCP GitLab Grafana Jenkins JSON Kubernetes Linux Load Balancing Memcached MongoDB OpenShift PostgreSQL Prometheus Redis RHEL Splunk SQL Terraform TLS
Apply Now
Thoughtworks

Thoughtworks

Thoughtworks is a leading technology consultancy that focuses on transforming digital journeys for clients by delivering innovative software design, engineering excellence, and strategic insights to address pressing global challenges.

Professional Services
10K-50K
Founded 1993
$748M raised
View All Jobs 14

Description

  • Monitor shipped products and services using agreed “Eyes on glass/Follow the sun” operating models.
  • Track service performance against business-defined KPIs and respond to deviations.
  • Define incident response procedures and prepare runbooks with SRE teams and client stakeholders.
  • Automate day-to-day operations to reduce manual effort and improve team efficiency.
  • Act as first responder for incidents in production and other high-value environments.
  • Coordinate incident communications, war rooms, and cross-team collaboration to resolve issues.
  • Prepare RCA and postmortem reports and communicate preventive measures to clients.
  • Implement reliability improvements through infrastructure and observability configuration code.

Requirements

  • Hands-on experience with CI/CD tools such as Jenkins, CircleCI, or GitLab.
  • Knowledge of Infrastructure as Code tools such as Terraform, Ansible, ARM, or CloudFormation.
  • Experience with observability tools for logging, monitoring, tracing, and alerting such as Datadog, Prometheus, Grafana, ELK/EFK, or Splunk.
  • Experience supporting at least one public cloud such as AWS, Azure, or GCP.
  • Hands-on experience managing workloads in container ecosystems such as Docker, Kubernetes, or OpenShift.
  • Understanding of performance tuning, scaling, high availability, disaster recovery, failover, backup, and recovery concepts.
  • Experience operating Linux systems such as RHEL or Debian-based distributions.
  • Experience supporting SQL and NoSQL databases such as Postgres and MongoDB, plus caching solutions such as Redis and Memcached.
  • Experience with networking configuration and security, including load balancing, proxies, TLS, certificate management, and standard network protocols.
  • Good understanding of API fundamentals including requests, responses, headers, authentication, and JSON payloads.
  • Strong English communication skills and ability to hold Q&A discussions with senior stakeholders.
  • Ability to work under pressure during production incidents.
  • Strong analytical, deduction, and reasoning skills.
  • Strong ownership and willingness to work beyond strict role boundaries.
  • Willingness to join a rotation-based, need-based 24x7 available team.
  • US work authorization that does not require current or future visa sponsorship.

Benefits

  • Annual salary range of $91,000 to $137,000 USD.
  • Remote work indicated by the posting (#LI-Remote).
  • Career development support through interactive tools and development programs.
  • Learning and growth culture with teammate support.
  • Reasonable accommodations available for applicants with disabilities or sincerely held religious beliefs.
  • Equal opportunity and affirmative action employer commitment.
  • Opportunity to work in a consulting environment on impactful client projects.

Interested in this position?

Apply directly on the company website

Apply Now

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