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Revenue Operations Manager

2 weeks, 6 days ago
Anywhere
Full-time
Senior
Sales Operations
Sales and Business Development
CRM HubSpot Looker Salesforce Tableau
Apply Now
Tekmetric

Tekmetric

Tekmetric provides auto repair shop management software with digital vehicle inspections, estimates, repair orders, inventory, job progress, and customer communication to simplify and supercharge shop operations.

Automotive
51-250
Founded 2015
View All Jobs 9

Description

  • Lead and track strategic and operational programs to improve revenue and customer health outcomes across Sales, Sales Development, and Channel Partnerships.
  • Optimize sales and customer success processes through automation, technology, and stronger data integrity across systems.
  • Configure and manage business tools to support efficient team workflows and process improvement goals.
  • Collaborate with stakeholders to identify bottlenecks and opportunities for process improvement.
  • Lead initiatives to implement new processes and refine existing ones across revenue functions.
  • Develop and maintain dashboards and reporting tools for key performance indicators and operational metrics.
  • Use data analytics to identify customer behavior trends, success metrics, and actionable improvement opportunities.
  • Partner with leadership to develop and execute customer success strategy aligned to company goals.
  • Analyze customer journeys and pain points to improve engagement and reduce risk.
  • Create workflows and early-warning indicators for at-risk accounts so teams can act proactively.

Requirements

  • 5+ years of professional experience in an advanced analytics or customer operations role, with SaaS experience as a plus.
  • Experience developing strategies to scale revenue teams to meet customer needs.
  • Strong analytical skills with proficiency in data analysis and reporting tools such as Google Sheets, Excel, Tableau, or Looker.
  • Experience with CRM systems such as HubSpot or Salesforce and customer success platforms such as ChurnZero, Zendesk, or Gainsight.
  • Excellent communication and interpersonal skills with the ability to collaborate across teams and influence stakeholders at all levels.
  • Detail-oriented with a strong focus on accuracy and quality.
  • Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
  • Passion for designing scalable, repeatable processes and programs.
  • Comfort working in ambiguous, startup-like environments with self-direction and initiative.
  • High ethical standards and the ability to protect confidential information in a growing company.

Benefits

  • Flexible remote work and hybrid/remote work models based on office proximity.
  • Competitive base salary.
  • Generous paid time off.
  • Paid maternity leave, parental bonding leave, and medical leave.
  • Comprehensive medical, dental, vision, and prescription coverage, with employee-only plans covering 100% of premiums and family coverage at 50% of costs.
  • Free, confidential counseling through BetterHelp for mental health support.
  • 401(k) retirement savings plan with 100% employer match on contributions up to 6%.
  • Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
  • Life and AD&D insurance.
  • Up to $60 per month toward fitness, mental health, or related wellness expenses.
  • $300 home office setup bonus after one year of employment.
  • Support for continuing education and professional development.

Interested in this position?

Apply directly on the company website

Apply Now

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