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(fluent English) Account Manager (Asian Market)

1 week ago
Vietnam
Contract
Junior
Account Manager
Customer and Technical Support
Asana CRM HubSpot JIRA Monday.com
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SupportYourApp

SupportYourApp

SupportYourApp is a multinational company offering high-quality customer support services for tech companies worldwide, with 24/7 support in 55 languages, PCI/DSS and ISO certifications, and a focus on customer satisfaction and long-term client relatio...

Internet Software & Services
251-1K
Founded 2010
View All Jobs 50

Description

  • Take part in new client integrations and manage one or several accounts simultaneously.
  • Serve as the main point of contact between clients and internal support teams.
  • Ensure support processes meet agreed KPIs, SLAs, and QA standards.
  • Monitor service quality, team discipline, and performance using internal and external QA tools.
  • Analyze key metrics, prepare reports, and identify improvement opportunities.
  • Gather client feedback and translate it into actionable improvements for internal teams.
  • Work closely with internal teams to ensure seamless service delivery.
  • Maintain internal product and process documentation.
  • Support hiring, onboarding, and professional growth of team members.
  • Lead projects and contribute to long-term client success.

Requirements

  • Fluency in English at C1–C2 level.
  • 2+ years of experience as an Account Manager, Operations Manager, Customer Success Manager, or Team Lead in customer support, BPO, SaaS, or a related industry.
  • Proven experience managing 10+ direct reports, including Customer Support Consultants, Specialists, and Agents.
  • Excellent communication, presentation, negotiation, and conflict-resolution skills.
  • Strong analytical and problem-solving mindset with a strategic approach to account growth.
  • Ability to negotiate effectively and defend the company’s interests while maintaining a professional, customer-focused approach.
  • Experience with CRM and support platforms such as Zendesk, Intercom, Freshdesk, HubSpot, Aircall, or similar.
  • Familiarity with task and time-management tools such as Jira, Asana, or Monday.
  • Passion for people, technology, and continuous improvement.
  • Experience working with international clients across different regions and communication styles, with strong cultural awareness, is a plus.
  • Experience working with crypto-related products and understanding cryptocurrency ecosystems, exchanges, wallets, and related compliance or security considerations, is a plus.
  • Experience working with international clients and distributed teams, is a plus.
  • Strong organizational and time-management skills, is a plus.
  • Experience in business development, upselling, or account expansion, is a plus.

Benefits

  • Opportunities to provide services during business hours.
  • Fully remote cooperation option.
  • Inclusive international environment.
  • Compensation in USD.
  • Rewards for referring friends.
  • Balance between project workload and personal time, plus an internal health policy.
  • Responsive leadership focused on growth and long-term cooperation.
  • Supportive environment for self-development.
  • A culture built on trust with no time-tracking requirements.

Interested in this position?

Apply directly on the company website

Apply Now

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