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Account Manager, Birmingham

1 month, 2 weeks ago
United Kingdom
Full-time
Mid Level
Account Manager
Customer and Technical Support
HIPAA
Apply Now
EverDriven

EverDriven

Road & Rail
51-250
Founded 2005
View All Jobs 2

Description

  • Support day-to-day alternative transportation services across assigned accounts and territory.
  • Work with internal teams, transportation providers, school districts, and parents to resolve service issues and maintain timely student transportation.
  • Identify, escalate, and help resolve daily service challenges or deficiencies.
  • Recruit, vet, and credential third-party transportation service providers.
  • Manage field operations including new client start-ups, client retention, account development, and growth of existing accounts.
  • Drive continuous improvement in safety, efficiency, and service quality.
  • Serve as a liaison between EverDriven and clients by providing guidance, direction, and feedback.
  • Monitor local transportation performance to ensure compliance with contract terms, conditions, and specifications.
  • Maintain communication with contractors, community officials, and agency staff.
  • Coordinate documentation related to provider information, operations, maintenance, and safety inspections.

Requirements

  • Bachelor’s degree or equivalent experience.
  • Experience in transportation and/or operations is a plus.
  • Strong professional communication and customer service skills.
  • Ability to work effectively with diverse groups of customers and service providers.
  • Ability to prioritize, multitask, and solve problems dynamically.
  • Strong familiarity with Microsoft Word, Excel, and Outlook.
  • Valid driver’s license with a good driving record.
  • Ability to travel daily as required.
  • Must pass a drug screen and background check as a condition of employment.
  • Spanish fluency is a plus.

Benefits

  • $60,000-$70,000 annual salary based on experience.
  • Bonus potential.
  • Medical, dental, and vision insurance.
  • Virtual doctor visits with a $0 copay.
  • Company-paid life insurance.
  • Company-paid short-term and long-term disability insurance.
  • Flexible Time Off (FTO), paid holidays, and paid time to volunteer.
  • 401(k) plan with employer match, plus FSA, EAP, and employee discounts.

Interested in this position?

Apply directly on the company website

Apply Now

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