Starlink Account Specialist (Government)

1 hour, 45 minutes ago
Full-time
Entry Level
Customer and Technical Support
SpaceX

SpaceX

SpaceX designs, manufactures, and launches advanced rockets and spacecraft with the aim of revolutionizing space technology and enabling human life on other planets.

Aerospace & Defense
10K-50K
Founded 2002

Description

  • Act as the primary operational contact for assigned government accounts.
  • Review and validate purchase orders and related compliance documents, including Letters of Authorization and pricing documentation.
  • Create and configure customer accounts, service lines, hardware assignments, and billing structures.
  • Apply contract-specific pricing, discounts, and terms to customer accounts.
  • Partner with Sales, Finance, Logistics, and Customer Support to process orders through activation.
  • Track order timelines and flag risks to revenue and activation goals.
  • Maintain accurate records in internal systems and trackers.
  • Identify friction points and recommend scalable process and system improvements.
  • Ensure accounts are activated and invoiced on forecasted schedules.

Requirements

  • Bachelor’s degree or 2+ years of professional experience in operations, customer support, or process coordination.
  • Strong attention to detail for process-driven work (preferred).
  • Experience interpreting government contracts, pricing, and billing rules (preferred).
  • Ability to collaborate cross-functionally under tight deadlines (preferred).
  • Proficiency in Excel, Salesforce, Smartsheet, or similar tools (preferred).
  • Ability to turn partner feedback into improvements (preferred).
  • Excellent written and verbal communication skills (preferred).
  • Ability to multitask with accuracy and ownership (preferred).
  • Willingness to travel to customer sites, other SpaceX locations, and events as needed.
  • Availability to work extended hours and/or weekends as needed.
  • Must meet ITAR requirements as a U.S. citizen or national, lawful permanent resident, refugee, asylee, or otherwise be eligible for required U.S. Department of State authorization.

Benefits

  • $80,000 to $100,000 annual base salary for Account Specialist/Level I.
  • Eligibility for long-term incentives, including company stock, stock options, or long-term cash awards.
  • Potential discretionary bonuses.
  • Employee Stock Purchase Plan with the ability to buy additional stock at a discount.
  • Comprehensive medical, vision, and dental coverage.
  • 401(k) retirement plan.
  • Short- and long-term disability insurance, life insurance, and paid parental leave.
  • 3 weeks of paid vacation, 10 or more paid holidays per year, and paid sick leave in accordance with company policy.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Global Client Director, Dedicated Accounts

Elite Technology 1-10 Diversified Telecommunication Services

Elite Technology is hiring a Global Client Director to own a single high-value strategic client relationship and drive growth, retention, delivery excellence, and executive alignment across regions and product lines.

CRM Salesforce
0 minutes ago

Vice President, Sales, Key Accounts

Xometry 251-1K Industrial Conglomerates

Xometry is hiring a Vice President of Sales, Key Accounts to lead enterprise account growth, manage a dedicated team, and deepen strategic relationships across high-value manufacturing customers.

CRM
0 minutes ago

Sr. Account Director

Amwell 1K-5K Diversified Telecommunication Services

Amwell is hiring an Account Director, Clinical Program Engagement to manage payer accounts and drive adoption, retention, and revenue growth across its clinical program portfolio.

30 minutes ago

Director, Client Strategy (Media Director)

Wpromote 251-1K Media

Wpromote is hiring a Director, Client Strategy (Media) to lead strategy, account health, and cross-functional media planning for major clients across the full digital media ecosystem in a remote U.S. role.

35 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers