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Senior Java Product Support Engineer

5 months, 3 weeks ago
Colombia
Full-time
Senior
Technical Support Engineer
Software Development
Apache AWS Azure Bamboo Bash CI/CD Docker GitHub GitLab HTTP Java JavaScript Jenkins Kubernetes Linux Maven Microservices Nginx OAuth PostgreSQL Python REST API SAML SQL TypeScript Wireshark
Apply Now
Sonatype

Sonatype

Sonatype provides secure software development solutions by leveraging open source and artificial intelligence, ensuring that organizations can build applications quickly and safely through automated governance, policy enforcement, and comprehensive mon...

Internet Software & Services
51-250
Founded 2008
$155M raised
View All Jobs 9

Description

  • Debug and troubleshoot incidents involving Sonatype products and solutions.
  • Reproduce defects and file actionable issues for product engineering.
  • Replicate customer deployment environments for testing across Docker, AWS, Azure, Kubernetes, and similar platforms.
  • Represent Technical Support and customer interests in discussions with Engineering and Product Management.
  • Assist product management in developing and prioritizing enhancement requests.
  • Summarize, communicate, and escalate customer issues to management.
  • Contribute to and maintain the knowledge base.
  • Contribute to diagnostic tools and utilities, including creating new tools when needed.
  • Respond to customer inquiries via support cases, email, chat, and phone.

Requirements

  • 4+ years of experience supporting complex enterprise software solutions.
  • Strong ability to read and understand Java code.
  • Experience using REST APIs.
  • Experience testing and/or developing production-quality Java-based web applications.
  • Solid experience with Linux command-line tools.
  • Experience with SQL databases, with PostgreSQL as a plus.
  • Experience with networking concepts including sockets, HTTP, proxies/firewalls, and TLS/SSL.
  • Experience with scripting languages such as Python, Bash, or TypeScript.
  • Experience with a major cloud platform such as AWS, Azure, or GCP.
  • Experience with one or more application servers such as Jetty, Apache, or NGINX.
  • Experience with container technologies such as Docker and Kubernetes or similar tools.
  • Exceptional written and verbal communication skills.
  • Solid English proficiency.
  • Strong problem-solving ability and experience working with internal and external clients on technical issues.
  • Preferred: experience with SCM and CI/CD tools such as Jenkins, Bamboo, GitHub, and GitLab.
  • Preferred: experience debugging certificate-based mutual TLS and SSL authentication.
  • Preferred: experience analyzing network traces with tools such as Wireshark or tcpdump.
  • Preferred: experience with component management build tools such as Maven, npm, and NuGet.
  • Preferred: experience with Sonatype, JFrog, Snyk, or similar products.
  • Preferred: experience deploying and configuring cloud platforms such as AWS, Azure, and GCP.
  • Preferred: OAuth and/or SAML integration experience.

Benefits

  • Remote work arrangement.
  • Parental leave.
  • Flexible working practices.
  • Company Wellness Week, including a full shutdown of company operations for one week to support rest and personal growth.
  • Paid Volunteer Time Off (VTO).
  • Diversity and inclusion working groups.

Interested in this position?

Apply directly on the company website

Apply Now

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