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Help Desk Technicians - English and Bilingual - Spanish

12 hours, 15 minutes ago
United States
Full-time
Junior
Technical Support Engineer
Customer and Technical Support
Apply Now
CampusWorks

CampusWorks

CampusWorks is a trusted partner for colleges and universities, offering innovative solutions to enhance operations, reduce costs, and improve the student experience. With a focus on providing independent perspectives and creative solutions, CampusWork...

Internet Software & Services
51-200
Founded 1999
View All Jobs 8

Description

  • Serve as the primary IT Help Desk contact for students, faculty, staff, and campus community members.
  • Provide Tier 1 troubleshooting for software, hardware, classroom technology, printing, network connectivity, and policy-related issues.
  • Resolve password resets, account-management requests, and issues covered by knowledge-base articles.
  • Diagnose and resolve issues through phone, email, chat, and in-person support.
  • Prioritize service requests using the ITIL priority matrix and escalate complex issues when needed.
  • Create accurate, detailed tickets for every customer interaction.
  • Collaborate with IT staff to manage and resolve unresolved tickets.
  • Use, identify gaps in, and contribute approved updates to knowledge-base articles.
  • Assist with troubleshooting user-owned technology when possible.
  • Generate and review activity reports.

Requirements

  • High school diploma or equivalent.
  • At least 1 year of related experience supporting PC hardware, software, peripherals, servers, printers, scanners, and classroom audiovisual technology.
  • Ability to communicate technical concepts clearly to varied user groups.
  • Ability to quickly diagnose and resolve technical issues using strong problem-solving and critical-thinking skills.
  • Working knowledge of help desk software, databases, and remote-control tools.
  • Strong interpersonal, customer service, and teamwork skills.
  • Ability to follow written and verbal procedures, work independently, and meet deadlines.
  • Ability to work remotely from a dedicated, private, secure workspace with reliable internet access.
  • Ability to maintain assigned schedules and flex across shifts with minimal notice; bilingual Spanish shift is Monday–Friday, 10:00 a.m.–7:00 p.m. EST, and English shift is Tuesday–Saturday, 8:30 a.m.–5:30 p.m. EST.
  • Professional IT certifications, an associate's or bachelor's degree in computer science or a related field, and 2–5 years of desktop support experience are preferred.

Benefits

  • Competitive pay.
  • Robust benefits for full-time employees.
  • Professional development opportunities.
  • Virtual and onsite work opportunities across the United States and Canada.
  • Full-time and part-time 1099 consulting opportunities.
  • Flexible work arrangements supporting work-life balance.
  • Opportunities to support a range of higher-education clients and projects.

Interested in this position?

Apply directly on the company website

Apply Now

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