Lucidworks

Lucidworks

Lucidworks provides enterprise search solutions with Fusion platform, offering industry-leading search technology for intelligent search apps at any scale, enhancing search experiences and relevance for businesses worldwide.

Internet Software & Services
51-250
Founded 2007
$209M raised

Description

  • Support customers configuring Lucidworks Fusion and its components.
  • Troubleshoot complex issues involving Lucene, Solr, and distributed systems.
  • Create reusable knowledge base articles for common customer issues.
  • Collaborate with Engineering, Product, and Customer Success to resolve critical issues and investigate defects, performance problems, and feature requests.
  • Share customer feedback and high-value use cases to influence product development.
  • Identify opportunities to provide customers with additional products and services.
  • Participate in a 24/7/365 on-call rotation, including weekends and holidays.

Requirements

  • U.S. citizenship required due to government contracts.
  • 2+ years of hands-on experience with Lucene/Solr or comparable technologies such as Elasticsearch or OpenSearch.
  • 3+ years of professional experience in customer-facing Level 2–3 technical support.
  • Experience with technical support CRMs such as Salesforce or Zendesk.
  • Proficiency in Java and a scripting language such as Python, Perl, or Ruby.
  • Comfort working with Unix/Linux command-line tools, permissions, logs, scripting, and basic networking.
  • Working proficiency with Kubernetes and containerized deployments.
  • Clear written and verbal communication with customers via email and phone.
  • Bachelor’s degree or higher in Engineering or Computer Science preferred.
  • Preferred experience with enterprise search, e-commerce, business intelligence, machine learning or GenAI concepts, public cloud platforms, open-source search projects, or startups.

Benefits

  • Fully remote position.
  • Work supporting U.S. government customers.
  • Inclusive and nondiscriminatory workplace committed to diversity and equal opportunity.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Technical Support Specialist

Radicle Health 11-50 Internet Software & Services

Radicle Health is hiring a remote Technical Support Specialist to resolve customer inquiries and product issues while collaborating with internal teams to maintain a high-quality customer experience.

JavaScript SQL
10 hours, 47 minutes ago

Technical Support Specialist

Aircall 51-250 Internet Software & Services

Aircall is hiring a Technical Support Specialist to provide second-level, customer-facing support for complex issues across its AI-powered communications platform, integrations, APIs, messaging, telephony, and analytics.

Confluence Datadog HubSpot JIRA Looker Monday.com Postman Salesforce Zoho CRM
11 hours, 2 minutes ago

Encompass Support Specialist

JMAC Lending 51-250 Banks

JMAC Lending is seeking a remote Encompass Support Specialist to support and administer its loan origination systems, integrations, and user access while helping mortgage operations run efficiently.

HubSpot Salesforce
11 hours, 17 minutes ago

Danish Speaking IT Customer Experts - Work In Athens, Greece

Mercier Consultancy Professional Services

Mercier Consultancy Group is hiring Danish-speaking IT Customer Experts in Athens, Greece, to provide technical support and premium customer service for enterprise IT clients.

11 hours, 17 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers