Lucidworks

Lucidworks

Lucidworks provides enterprise search solutions with Fusion platform, offering industry-leading search technology for intelligent search apps at any scale, enhancing search experiences and relevance for businesses worldwide.

Internet Software & Services
51-200
Founded 2007
$209M raised

Description

  • Support customers with configuring Lucidworks Fusion and maximizing product features.
  • Troubleshoot complex search and distributed-system issues involving Lucene, Solr, and related technologies.
  • Partner with Engineering and Customer Success to diagnose product defects, performance issues, and critical incidents.
  • Create clear, reusable knowledge base articles for customers.
  • Identify opportunities for follow-on products and services that add customer value.
  • Relay customer use cases, feature requests, and feedback to Product and Engineering.
  • Communicate technical solutions clearly to technical and non-technical stakeholders.
  • Participate in a 24/7/365 on-call rotation, including weekends and holidays.

Requirements

  • U.S. citizenship, required for government contracts.
  • 2+ years of hands-on experience with Lucene/Solr or comparable search technologies such as Elasticsearch or OpenSearch.
  • 3+ years of professional experience in a customer-facing Level 2–3 technical support role.
  • Proficiency in Java and a scripting language such as Python, Perl, or Ruby.
  • Experience using a technical support CRM such as Salesforce or Zendesk.
  • Strong written and verbal customer communication skills over email and phone.
  • Comfort working in Unix/Linux environments, including command-line navigation, permissions, logs, scripting, and basic networking.
  • Working proficiency with Kubernetes and containerized deployments.
  • Ability to work West Coast/Pacific Time-aligned hours.
  • Bachelor’s degree or higher in Engineering or Computer Science (preferred).

Benefits

  • Fully remote work arrangement.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

Help Desk Technicians - English and Bilingual - Spanish

CampusWorks 51-200 Internet Software & Services

CampusWorks is hiring English and bilingual Spanish Helpdesk Technicians to provide first-tier IT support for students, faculty, and staff at partner higher-education institutions.

12 hours, 25 minutes ago

Senior Production Support Engineer (8 am - 5 pm ET)

Pindrop 51-200 Professional Services

Pindrop is hiring a remote Senior Production Support Engineer to lead production issue resolution, API integration support, and reliability improvements for its identity-verification platform.

AWS Cybersecurity DNS GCP HTTP Linux Postman REST API SQL TCP/IP TLS
15 hours, 25 minutes ago

Infinite Campus Remote Administrator

Custom Computer Specialists 201-500 Internet Software & Services

CCS is seeking an Infinite Campus Remote Administrator to provide temporary, hands-on SIS administration and knowledge transfer for K-12 school districts during administrator absences or staffing shortages.

15 hours, 25 minutes ago

Senior Java Product Support Engineer

Sonatype 51-200 Internet Software & Services

Join Sonatype as a Technical Support professional to troubleshoot and resolve enterprise software issues, advocate for customers, and improve support tooling for its software supply chain management platform.

AWS Azure Bamboo Bash CI/CD DevSecOps Docker GCP GitHub GitLab HTTP Java Jenkins Kubernetes Linux Maven Nginx OAuth PostgreSQL Python REST API SAML SQL TypeScript Wireshark
15 hours, 25 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers