Lucidworks

Lucidworks

Lucidworks provides enterprise search solutions with Fusion platform, offering industry-leading search technology for intelligent search apps at any scale, enhancing search experiences and relevance for businesses worldwide.

Internet Software & Services
51-250
Founded 2007
$209M raised

Description

  • Support customers configuring Lucidworks Fusion and its components.
  • Troubleshoot complex issues involving Lucene, Solr, and distributed systems.
  • Create reusable knowledge base articles for common customer issues.
  • Collaborate with Engineering, Product, and Customer Success to resolve critical issues and investigate defects, performance problems, and feature requests.
  • Share customer feedback and high-value use cases to influence product development.
  • Identify opportunities to provide customers with additional products and services.
  • Participate in a 24/7/365 on-call rotation, including weekends and holidays.

Requirements

  • U.S. citizenship required due to government contracts.
  • 2+ years of hands-on experience with Lucene/Solr or comparable technologies such as Elasticsearch or OpenSearch.
  • 3+ years of professional experience in customer-facing Level 2–3 technical support.
  • Experience with technical support CRMs such as Salesforce or Zendesk.
  • Proficiency in Java and a scripting language such as Python, Perl, or Ruby.
  • Comfort working with Unix/Linux command-line tools, permissions, logs, scripting, and basic networking.
  • Working proficiency with Kubernetes and containerized deployments.
  • Clear written and verbal communication with customers via email and phone.
  • Bachelor’s degree or higher in Engineering or Computer Science preferred.
  • Preferred experience with enterprise search, e-commerce, business intelligence, machine learning or GenAI concepts, public cloud platforms, open-source search projects, or startups.

Benefits

  • Fully remote position.
  • Work supporting U.S. government customers.
  • Inclusive and nondiscriminatory workplace committed to diversity and equal opportunity.

Interested in this position?

Apply directly on the company website

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