RemoteLeaf Logo
Log in Sign up

Senior Production Support Engineer (8 am - 5 pm ET)

15 hours, 5 minutes ago
United States
Full-time
Senior
Technical Support Engineer
DevOps and Infrastructure
AWS Cybersecurity DNS GCP HTTP Linux Postman REST API SQL TCP/IP TLS
Apply Now
Pindrop

Pindrop

Pindrop provides cutting-edge security solutions for voice interactions, detecting and preventing phone-based fraud with acoustical fingerprinting technology, trusted by top financial institutions worldwide.

Professional Services
51-200
Founded 2011
$245M raised
View All Jobs 3

Description

  • Serve as a technical subject matter expert for Pindrop’s platform, APIs, integrations, and customer environments.
  • Troubleshoot complex production issues and API integration problems involving authentication, connectivity, and configuration.
  • Own critical customer escalations and lead technical investigations for Sev1 incidents.
  • Collaborate with Engineering, Product, and Customer Success to resolve issues and support deployments.
  • Conduct root-cause analyses, identify recurring issues, and drive long-term reliability improvements.
  • Monitor production health and recommend enhancements to tooling, automation, and support processes.
  • Mentor engineers and maintain technical documentation, runbooks, and troubleshooting guides.
  • Participate in on-call rotations and provide after-hours support as needed.

Requirements

  • 7+ years of experience in Production Support, Application Support, Technical Support Engineering, or a related role.
  • Strong knowledge of RESTful APIs, API integrations, HTTP/HTTPS, authentication, and tools such as Postman or cURL.
  • Experience with cloud platforms such as AWS or GCP.
  • Working knowledge of Linux, SQL, relational databases, and scripting.
  • Experience investigating application logs, production incidents, and complex system behavior.
  • Familiarity with monitoring, ticketing, and incident-management tools.
  • Ability to independently troubleshoot complex issues and manage technical escalations.
  • Strong communication, documentation, mentoring, and customer-facing collaboration skills.
  • Understanding of VoIP technologies and SIP (preferred).
  • Knowledge of TCP/IP, DNS, TLS/SSL, observability, or automation tools (preferred).

Benefits

  • Base salary range of $90,000–$110,000 USD, plus equity for all employees.
  • Unlimited PTO, company-wide rest days, and company holidays.
  • Remote-first work environment with monthly phone/internet and one-time home-office allowances.
  • Health, dental, vision, life, disability, and identity-protection coverage, plus employer HSA contributions.
  • Paid parental leave and one year of diaper delivery for new parents.
  • 401(k) with company match.
  • Annual professional development and learning stipend.
  • Wellness program with EAP and 24/7 telemedicine.

Interested in this position?

Apply directly on the company website

Apply Now

Similar Roles

CampusWorks

Help Desk Technicians - English and Bilingual - Spanish

CampusWorks 51-200 Internet Software & Services

CampusWorks is hiring English and bilingual Spanish Helpdesk Technicians to provide first-tier IT support for students, faculty, and staff at partner higher-education institutions.

United States Full-time Junior Technical Support Engineer
12 hours, 5 minutes ago
Custom Computer Specialists

Infinite Campus Remote Administrator

Custom Computer Specialists 201-500 Internet Software & Services

CCS is seeking an Infinite Campus Remote Administrator to provide temporary, hands-on SIS administration and knowledge transfer for K-12 school districts during administrator absences or staffing shortages.

United States Full-time Senior Technical Support Engineer
15 hours, 5 minutes ago
Sonatype

Senior Java Product Support Engineer

Sonatype 51-200 Internet Software & Services

Join Sonatype as a Technical Support professional to troubleshoot and resolve enterprise software issues, advocate for customers, and improve support tooling for its software supply chain management platform.

Colombia Full-time Senior Technical Support Engineer
AWS Azure Bamboo Bash CI/CD DevSecOps Docker GCP GitHub GitLab HTTP Java Jenkins Kubernetes Linux Maven Nginx OAuth PostgreSQL Python REST API SAML SQL TypeScript Wireshark
15 hours, 5 minutes ago
Sonatype

Java Product Support Engineer

Sonatype 51-200 Internet Software & Services

Join Sonatype as a Technical Support professional to troubleshoot and resolve enterprise software issues, represent customer needs, and improve support tools for its software supply chain management platform.

Colombia Full-time Mid Level Technical Support Engineer
AWS Azure Bamboo Bash CI/CD Docker GCP GitHub GitLab HTTP Java Jenkins Kubernetes Linux Maven Nginx OAuth PostgreSQL Python REST API SAML SQL TLS TypeScript Wireshark
15 hours, 5 minutes ago

You're on a roll! Sign up now to keep applying.

Sign Up

Already have an account? Log in

Used by 14,729+ remote workers