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Java Product Support Engineer

15 hours, 15 minutes ago
Colombia
Full-time
Mid Level
Technical Support Engineer
DevOps and Infrastructure
AWS Azure Bamboo Bash CI/CD Docker GCP GitHub GitLab HTTP Java Jenkins Kubernetes Linux Maven Nginx OAuth PostgreSQL Python REST API SAML SQL TLS TypeScript Wireshark
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Sonatype

Sonatype

Sonatype provides secure software development solutions by leveraging open source and artificial intelligence, ensuring that organizations can build applications quickly and safely through automated governance, policy enforcement, and comprehensive mon...

Internet Software & Services
51-200
Founded 2008
$155M raised
View All Jobs 6

Description

  • Debug and troubleshoot incidents involving Sonatype products and solutions.
  • Reproduce defects and file actionable issues for product engineering.
  • Replicate customer deployment environments using Docker, AWS, Azure, Kubernetes, and related technologies.
  • Represent Technical Support and customer interests in Engineering and Product Management discussions.
  • Help Product Management develop and prioritize product enhancement requests.
  • Summarize, communicate, and escalate customer experiences to management.
  • Create and maintain Knowledge Base content.
  • Contribute to diagnostic tools and utilities, including developing new tools.
  • Respond to customer inquiries through support cases, email, chat, and phone.

Requirements

  • 3+ years of experience supporting complex enterprise software solutions.
  • Ability to read and understand Java code.
  • Experience using REST APIs and testing or developing production-quality Java web applications.
  • Strong experience with Linux command-line tools and SQL databases; PostgreSQL experience is preferred.
  • Knowledge of networking concepts, including sockets, HTTP, proxies/firewalls, and TLS/SSL.
  • Experience with scripting languages such as Python, Bash, or TypeScript.
  • Experience with a major cloud platform, including AWS, Azure, or GCP.
  • Experience with application servers such as Jetty, Apache, or NGINX, and container technologies such as Docker or Kubernetes.
  • Exceptional written and verbal communication skills, solid English proficiency, and experience resolving technical challenges with internal and external clients.
  • Experience with CI/CD and SCM tools, certificate-based mutual TLS/SSL debugging, network-trace tools, component build tools, Sonatype-related products, cloud deployment, or OAuth/SAML integrations is preferred.

Benefits

  • Company Wellness Week, with a company-wide shutdown for rest and personal growth.
  • Paid Volunteer Time Off (VTO).
  • Parental leave.
  • Flexible working practices.
  • Diversity and inclusion working groups.
  • Workplace accommodations for employees with disabilities or special needs.

Interested in this position?

Apply directly on the company website

Apply Now

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