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Java Product Support Engineer

2 months, 1 week ago
Colombia
Full-time
Junior
Technical Support Engineer
Software Development
Apache AWS Azure Bamboo Bash CI/CD Docker GitHub GitLab HTTP Java JavaScript Jenkins Kubernetes Linux Maven Nginx OAuth PostgreSQL Python REST API SAML SQL TypeScript Wireshark
Apply Now
Sonatype

Sonatype

Sonatype provides secure software development solutions by leveraging open source and artificial intelligence, ensuring that organizations can build applications quickly and safely through automated governance, policy enforcement, and comprehensive mon...

Internet Software & Services
51-250
Founded 2008
$155M raised
View All Jobs 18

Description

  • Debug and troubleshoot incidents involving Sonatype products and solutions.
  • Reproduce defects and file actionable issues for product engineering.
  • Replicate customer deployment environments for testing in Docker, AWS, Azure, Kubernetes, and similar platforms.
  • Represent Technical Support and customer interests in discussions with Engineering and Product Management.
  • Assist product management in developing and prioritizing enhancement requests.
  • Summarize, communicate, and escalate customer experiences to management.
  • Contribute to and maintain the company Knowledge Base.
  • Contribute to diagnostic tools and utilities, and create new tools as needed.
  • Respond to customer inquiries through support cases, email, chat, and phone.

Requirements

  • 3+ years of experience supporting complex enterprise software solutions.
  • Ability to read and understand Java code.
  • Experience using REST APIs.
  • Experience testing and/or developing production-quality Java-based web applications.
  • Solid experience with Linux command-line tools.
  • Experience with SQL databases; PostgreSQL is a plus.
  • Experience with networking concepts such as sockets, HTTP, proxies/firewalls, and TLS/SSL.
  • Experience with scripting languages such as Python, Bash, or TypeScript.
  • Experience with a major cloud platform such as AWS, Azure, or GCP.
  • Experience with one or more application servers such as Jetty, Apache, or NGINX.
  • Experience with container technology such as Docker or Kubernetes.
  • Exceptional written and verbal communication skills.
  • Solid English proficiency.
  • Strong problem-solving ability and experience working with internal and external clients on technical challenges.
  • Experience with SCM and CI/CD tools such as Jenkins, Bamboo, GitHub, and GitLab is a plus.
  • Experience debugging certificate-based mutual TLS and SSL authentication is a plus.
  • Experience analyzing network traces with tools such as Wireshark or tcpdump is a plus.
  • Experience with component management build tools such as Maven, npm, or NuGet is a plus.
  • Experience with Sonatype, JFrog, Snyk, or similar products is a plus.
  • Experience deploying or configuring cloud platforms such as AWS, Azure, or GCP is a plus.
  • OAuth and/or SAML integration experience is a plus.

Benefits

  • Remote full-time work arrangement.
  • Company Wellness Week with a full week off from operations for personal growth and rest.
  • Paid Volunteer Time Off (VTO).
  • Parental leave.
  • Diversity and inclusion working groups.
  • Flexible working practices.
  • Equal opportunity employer with accommodations available for disability or special needs.

Interested in this position?

Apply directly on the company website

Apply Now

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