Technical Support Specialist

1 hour, 56 minutes ago
Full-time
Entry Level
Customer and Technical Support
Radicle Health

Radicle Health

Radicle Health acquires mission critical human services software companies and provides technology solutions for over 12,000 organizations in the US and Canada. With a focus on collaboration and innovation, Radicle Health's platforms empower human serv...

Internet Software & Services
11-50

Description

  • Respond to customer inquiries through email and virtual meetings with timely, accurate, and empathetic support.
  • Resolve issues involving product functionality, reporting, integrations, and customer data.
  • Write basic to intermediate scripting queries to investigate data problems.
  • Troubleshoot technical issues and escalate complex cases to appropriate teams.
  • Create and maintain knowledge-base articles, troubleshooting guides, and customer-facing documentation.
  • Collaborate with product, engineering, and customer success teams on customer feedback and technical issues.
  • Provide backup assistance to Engineering with manual testing.
  • Track recurring issues, report trends, and recommend process improvements.
  • Participate in team meetings, knowledge sharing, and support best-practice development.

Requirements

  • 0–2 years of relevant experience in customer support or a junior technical role.
  • Basic to intermediate scripting capabilities in SQL, JavaScript, Domino, or similar languages.
  • Excellent verbal and written communication skills for explaining technical information.
  • Strong problem-solving abilities with a creative, solution-oriented approach.
  • Adaptability when managing shifting priorities and evolving business needs.
  • Strong customer focus and commitment to delivering a positive user experience.
  • Relevant certifications or studies in scripting/database basics, cloud fundamentals, SFDC, or similar areas are preferred but not required.

Benefits

  • Remote work environment with a remote work stipend.
  • $55,000–$65,000 compensation range.
  • Unlimited paid time off.
  • Medical, dental, and vision coverage.
  • 401(k) matching.
  • Paid holidays and volunteer time off.
  • Paid parental leave.

Interested in this position?

Apply directly on the company website

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