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Encompass Support Specialist

2 hours, 57 minutes ago
United States
Full-time
Junior
Technical Support Engineer
Customer and Technical Support
HubSpot Salesforce
Apply Now
JMAC Lending

JMAC Lending

JMAC Lending is a leading wholesale and correspondent lender providing innovative financial solutions for over 27 years, specializing in a diverse range of loan products to support business growth.

Banks
51-250
Founded 1997
View All Jobs 5

Description

  • Provide Tier I application support by phone, email, and in person for Encompass and related mortgage systems.
  • Prioritize, document, troubleshoot, and escalate support issues while meeting SLA commitments.
  • Create technical processes and workflows, deliver staff training, and maintain support documentation.
  • Administer loan origination systems and coordinate integrations with third-party services and vendors.
  • Diagnose system bugs and manage vendor resolution, enhancements, and improvements.
  • Collaborate with IT/Applications teams on upgrades, patches, validation testing, and operational change requests.
  • Manage user provisioning, access rights, roles, licenses, permissions, settings, onboarding, and offboarding.
  • Assist project managers and IT/Applications teams with software implementations, project tracking, and change management.

Requirements

  • More than 2 years of technology experience in the mortgage industry.
  • Experience with Encompass administration preferred.
  • Experience with mortgage systems such as Lenderprice, Mercury, Salesforce, HubSpot, CoreLogic, Fannie Mae, or Freddie Mac preferred.
  • Strong problem-solving skills and the ability to implement effective solutions.
  • Ability to work independently and exercise sound judgment with minimal supervision.
  • Excellent organization, prioritization, deadline management, and process documentation skills.
  • Strong verbal and written communication skills for technical and non-technical audiences.
  • Commitment to responsive customer service, including urgent and time-sensitive support.

Benefits

  • Full-time remote position with Monday–Friday hours generally between 8 a.m. and 5 p.m. PT.
  • Hourly pay ranging from $31.59 to $38.61.
  • Medical, dental, and vision coverage.
  • Basic, voluntary, and AD&D life insurance options.
  • Paid vacation and holidays.
  • 401(k) retirement savings plan.
  • Short- and long-term disability coverage, family leave support, and wellness resources.

Interested in this position?

Apply directly on the company website

Apply Now

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