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Senior Associate, Product Support - Brand Onboarding

14 hours, 43 minutes ago
United States
Full-time
Mid Level
Implementation Engineer
Customer and Technical Support
CRM E-commerce Influencer Marketing Salesforce Shopify
Apply Now
ShopMy

ShopMy

ShopMy is a leading platform that empowers brands and content creators through software development, affiliate marketing, influencer marketing, and creator economy services. They specialize in product promotion on social media, making them the go-to ch...

Internet Software & Services
11-50
Founded 2020
$9M raised
View All Jobs 2

Description

  • Own a queue of Shopify brand onboardings from kickoff through go-live.
  • Guide brands through Shopify integration, tracking, catalog, and payment configuration.
  • Resolve onboarding blockers before they delay launches or become support tickets.
  • Proactively advance stalled or unresponsive accounts and maintain accurate account notes.
  • Provide out-of-office coverage for Shopify and low-maintenance accounts.
  • Handle complex onboarding questions and escalate issues to the Manager when appropriate.
  • Maintain onboarding documentation and checklists, identifying recurring gaps and root causes.
  • Complete at least one non-Shopify onboarding per month to develop a mixed onboarding queue.
  • Support newer Associates during active onboardings and share process learnings with the team.

Requirements

  • Bachelor’s degree or equivalent experience.
  • 2–3 years of experience in client onboarding, implementation, customer support, or a related role.
  • Hands-on Shopify experience (strongly preferred).
  • Ability to manage multiple accounts while balancing urgency, quality, and client relationships.
  • Strong troubleshooting and issue-isolation skills.
  • Ability to assess brand impact and urgency to prioritize work.
  • Clear written and verbal communication with brands, internal teams, and Engineering.
  • Precision in providing technical guidance, particularly for high-stakes launches.
  • Highly organized, reliable, and accountable for follow-through.
  • Experience in a startup or high-growth SaaS environment, familiarity with Intercom or Salesforce, and knowledge of creator, influencer, or affiliate platforms (preferred).

Benefits

  • Equity for every employee, in addition to cash compensation.
  • 401(k) with a fully vested 3% company contribution.
  • Medical, dental, and vision coverage, including a 100% employer-paid medical option and dependent coverage.
  • No-cost virtual mental health, urgent care, and primary care support for employees and dependents.
  • Flexible PTO, including a birthday day off, plus 13 company holidays.
  • 14 weeks of paid parental leave.
  • Remote-first work culture, with an NYC headquarters.
  • Wellness and home-office stipends, Wellhub membership, employer-paid disability and life insurance, and FSA/HSA options.

Interested in this position?

Apply directly on the company website

Apply Now

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